Ericka Justice
Burlington,NC
Summary
Accredited Producer with 12 years of experience in the Property and Casualty industry. Demonstrated expertise in auditing, claims management, and underwriting administration for Excess, Commercial, and Personal Lines Insurance coverage. Extensive knowledge of criminal and business law, enabling effective navigation of legal complexities. Committed to providing exceptional customer service while maintaining a personable demeanor. Known for a strong work ethic and the ability to collaborate effectively as a team player in the industry.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Underwriting Assistant
Appalachian Underwriters Inc.
01.2024 - Current
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Assist commercial insurance agents on underwriting guidelines, submissions, binding and policy issuance requirements.
Personal Lines Broker, Account Manager
Seagroves Insurance Agency
04.2021 - Current
- Actively prospect for new clients and increase existing client coverage, obtain best coverage/rate, process quotes, and bind insurance coverage
- Foster and maintain excellent relationships with customers and prospects by providing timely quotations, support, general account support, and by anticipating, responding to, and following up on all existing client needs
- Monitor, review, and report on key metrics, assist clients with policy changes and endorsements, and remarket insurance renewals.
Insurance Producer
CRC Insurance Group
04.2020 - 04.2021
- Issue Excess Casualty Commercial policies according to company guidelines, assist underwriter with meeting production goals, maintain client, carrier and agent relationships through timely, accurate service
- Conduct ratings, maintain suspense system, follow-up on policies, endorsements, inspections, correspondence, claims, etc
- - Provide support to various processing departments.
Claims Associate
IFG Companies
08.2018 - 04.2020
- Work in a collaborative team environment, while sustaining quality principles by evaluating and administering subrogation demands and external Commercial claims
- Deliver claims practice expertise to clientele and log new losses for various lines of insurance
- Educated to provide insight of insurance coverage and legal concerns.
Victim/Witness Legal Assistant
Alamance County District Attorney's Office
07.2015 - 08.2018
- Assist special victims of crimes navigate the criminal justice practice, prepare investigation reports, evidence, discovery, counter phones and compose legal manuscripts
- Initiated and instituted efficient operating relationships with law enforcement officers, public officials, and the general municipal.
Premium Audit Associate/Reviewer
IFG Companies
04.2012 - 07.2015
- Studied insurance guidelines, mentored new personnel, managed and examined office documents and records for consumers
- Interconnected with insurance agencies to administer and revise insurance premium and backings with clientele
- Maintain processing intake reports while routing to designated audit reviewers.
Education
Criminal Law
Alamance Community College
Haw River, NCLicensed NC Property and Casualty Insurance Broker
NC01.2021
Southern Alamance High School
Graham, NC01.2008
Skills
- Technical underwriting
- Sales Support
- Research abilities
- Data Interpretation
- Filing and data archiving
- Strong Problem Solver
- Support Services
- Administrative background
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Organizational Skills
- Excellent Communication
- Reliability
- Adaptability and Flexibility
- Effective Communication
- Relationship Building
- Decision-Making
- Documentation and Recordkeeping
- Professional and mature
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Professionalism
- Interpersonal Communication
- Time management abilities
- Adaptability
- Administrative Support
- Mail handling
- Records Management
- Problem-solving aptitude
- Bookkeeping
- Calendar Management
- Multi-line phone proficiency
- Spreadsheet Management
- Business Administration
- Database Management
- Analytical Skills
- Accounting familiarity
References
Qualified and Personal References accessible by request
Certification
North Carolina Property & Casualty Producer Insurance License
Timeline
Underwriting Assistant
Appalachian Underwriters Inc.
01.2024 - Current
Personal Lines Broker, Account Manager
Seagroves Insurance Agency
04.2021 - Current
Insurance Producer
CRC Insurance Group
04.2020 - 04.2021
Claims Associate
IFG Companies
08.2018 - 04.2020
Victim/Witness Legal Assistant
Alamance County District Attorney's Office
07.2015 - 08.2018
Premium Audit Associate/Reviewer
IFG Companies
04.2012 - 07.2015
Criminal Law
Alamance Community College
Licensed NC Property and Casualty Insurance Broker
Southern Alamance High School
North Carolina Property & Casualty Producer Insurance License
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