Beth Ann Cox
Knoxville,Tennessee
Summary
Smart financial professional applies strong problem-solving and decision-making skills in job tasks. Self-motivated with good understanding of evaluating credit history, financial stability and risks. Diligent individual with strong work ethic.
Overview
33
33
years of professional experience
Work History
Senior Renewal Underwriter
Appalachian Underwriters Inc.
02.2011 - Current
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
Account Manager
AAA of East Tennessee
04.2007 - 02.2011
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Agent Services Account Manager
Travelers Insurance
03.1992 - 03.2007
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Presented feedback to management on customer service trends and improvement areas.
Education
Bachelor of Science - Business Administration, Finance
University of Tennessee
Knoxville, TN12.1989
Skills
Timeline
Senior Renewal Underwriter
Appalachian Underwriters Inc.
02.2011 - Current
Account Manager
AAA of East Tennessee
04.2007 - 02.2011
Agent Services Account Manager
Travelers Insurance
03.1992 - 03.2007
Bachelor of Science - Business Administration, Finance
University of Tennessee
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