Martha Matamoros
Houston,USA
Summary
Professional with strong foundation in risk assessment, financial analysis, and decision-making. Skilled in evaluating creditworthiness, analyzing financial statements, and managing risk exposure. Adept at fostering team collaboration and adaptable to changing needs to ensure optimal results. Known for precision, reliability, and delivering impactful outcomes in underwriting.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Renewal Underwriter
XPT Specialty
Houston, TX
07.2022 - Current
- Evaluated risk factors and assessed underwriting guidelines to determine policy eligibility.
- Developed and maintained strong relationships with brokers to facilitate effective communication and collaboration.
- Analyzed complex insurance applications, ensuring compliance with company standards and industry regulations.
- Led training sessions for junior underwriters, enhancing team knowledge and underwriting accuracy.
- Reviewed and approved policy recommendations based on thorough risk assessments and data analysis.
- Implemented process improvements that streamlined workflow, reducing turnaround times for policy issuance.
- Monitored market trends and competitor activities, adjusting underwriting strategies to maintain competitive advantage.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Collaborated with sales teams to develop competitive pricing strategies for new products, increasing market share.
Associate Broker
Burns & Wilcox
Houston, TX
07.2016 - 07.2022
- Managed client relationships, ensuring seamless communication and service delivery.
- Analyzed insurance policies to identify coverage gaps and recommend enhancements.
- Developed strategic plans to optimize risk assessment processes and improve underwriting accuracy.
- Collaborated with underwriters to negotiate terms that align with client needs and market conditions.
- Implemented technology solutions to streamline operations and enhance data analysis capabilities.
- Researched customer issues to find effective solutions.
- Increased sales revenue by implementing effective marketing strategies and utilizing market research to identify potential clients.
- Maximized profits for both sellers and buyers through expert negotiation tactics that led to mutually beneficial agreements.
- Successfully closed deals in a timely manner by facilitating smooth communication between parties involved in transactions while minimizing delays or complications.
Senior Personal Lines Manager
United National Insurance Agency
Houston, TX
03.2014 - 07.2016
- Manage all accounts for the Personal Lines department.
- Gain and retain new business and renewals
- Completed COIs.
- Prepared and send all funds to affiliated companies.
- Provided customer service to new and old customers.
- Prepare physical files for existing and new customers.
- Provide assistance to the Life and Health department.
- Set up appointments for outside meetings with company's agent.
- Prepare invoices for customers.
Customer Service Representative
State Farm Insurance
Houston, TX
01.2014 - 03.2014
- Resolved customer inquiries effectively, ensuring satisfaction and retention.
- Managed policy updates and claims processing using company software systems.
- Developed and implemented strategies to enhance customer experience metrics.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Fred Loya Insurance
Houston, TX
02.2013 - 12.2013
- Provided training and mentorship to new team members on best practices.
- Collaborated with cross-functional teams to streamline communication processes.
- Analyzed customer feedback to identify service improvement opportunities.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
Education
Bachelor of Technical Management - Criminal Justice
DeVry University
Houston, TX03-2013
Skills
- Customer Service (6 years)
- Spanish (10 years)
- Microsoft Office (10 years)
- VMGA (3 years)
- Underwriting guidelines
- Analyzing data
- Documentation review
- Risk assessment
- Relationship building
- Client relationship building
- Risk management
Certification
- Personal Lines Property and Casualty
- March 2013 to Present
ADDITIONAL INFORMATION
- ADDITIONAL SKILLS
- Strong ethical principles
- Self-motivated and driven with the ability to work independently
- Ability to communicate well and earn people's trust
- Excellent time-management
- Great phone skills
- Desire to guide my own career
- Passion for making a difference in the community
- Takes pride in daily tasks
- Strives for the best customer service
Languages
Spanish
Native or Bilingual
Timeline
Renewal Underwriter
XPT Specialty
07.2022 - Current
Associate Broker
Burns & Wilcox
07.2016 - 07.2022
Senior Personal Lines Manager
United National Insurance Agency
03.2014 - 07.2016
Customer Service Representative
State Farm Insurance
01.2014 - 03.2014
Customer Service Representative
Fred Loya Insurance
02.2013 - 12.2013
Bachelor of Technical Management - Criminal Justice
DeVry University