Ericka Lizarazo
Naperville,IL
Summary
Exceptional Operations Manager with a proven track record at Mobile Health Labs, excelling in problem-solving and team leadership. Elevated performance metrics and revenue by implementing strategic business initiatives. Fostered a culture of safety and efficiency, significantly reducing workplace accidents. Skilled in operations management and clear communication, adept at building strong customer relationships and enhancing team productivity.
Overview
6
6
years of professional experience
Work History
Operations Manager
Mobile Health Labs
03.2019 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and resolved patient/customer needs.
- Follow and observe safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Oversaw maintenance, ensuring optimal functionality of equipment at all times.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Interacted well with patients/customers to build connections and nurture relationships.
Education
High School Diploma -
West Aurora H.S
Aurora IL 05-2012
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Staff Training
- Health and safety compliance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
Mobile Health Labs
03.2019 - Current
High School Diploma -
West Aurora H.S
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