Ericka Lomick
Fort Worth,TX
Summary
Highly skilled professional with over 20+ years of experience in managing business operations, team collaboration, sales management, and strategic planning. Results-oriented. Decisive leader with proven success in implementing effective process improvements in managing daily operations. Competent manager of high-performing teams to drive measurable results. Excellent problem-solving, Conflict Resolution, negotiation, communication skills to provide customers with effortless customer service.
Overview
14
14
years of professional experience
2
2
Certificates
Work History
Sales Operations Analyst, Order Management (CONTR)
Palo Alto Networks
2024.06 - Current
- Enabled sales operations to run smoothly through effective management of department's workflows and processes.
- Administer key activities in Salesforce, ensuring clean purchase orders before transferring them to Order Fulfillment and Trade departments for processing and shipping.
- Processes all types of purchase orders from distributors and direct resellers Worldwide.
- Handle escalations, ensuring accuracy of approved quotes and adherence to contract, licensing, and revenue recognition policies.
- Coordinate with Fulfillment, Trade, and Logistics teams to ensure compliance and smooth delivery.
Business Operations Manager III (Sales)
EasyPost
2023.01 - 2024.02
- Directed resource allocation, ensuring optimal utilization of personnel, equipment, and facilities in alignment with business goals.
- Collaborated closely and effectively with sales director, account executives, marketing, and product team to drive synergy and alignment.
- Innovate dashboards to meticulously track performance across teams, ensuring transparency and accountability through (KPIs). Project planning, schedule, Meeting and SOW.
- Created proposals, and Quarterly Business Reviews (QBRs).
- Delivered impactful sales training sessions via Udemy, leading to notable 10% increase in average deal size, while proficiently managing contracts within Ironclad.
Executive Assistant
EasyPost
2022.09 - 2023.01
- Executive Assistant for Chief Technical Officer overseeing engineering department.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
- Excelled in calendar management, meticulously scheduling and coordinating executive-level meetings.
- Established and maintained robust filing systems for confidential documents, emails, Microsoft excel- pivot table and V lookup and other materials for operations.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Fostered positive work environment, organizing team-building activities and events
Sales Solutions Account Manager
McKesson
2021.07 - 2022.09
- Revitalized sales accounts for over 130 independent pharmacies across United States, fostering robust relationships with pharmacy owners and staff, resulting in increased loyalty and revenue. Handled complex sales situations and sales campaigns.
- Leveraged Monthly Business Reviews for designated locations, leveraging cost-saving alternatives, effectively managing GPO and retail buying groups.
- Secured high-profile clients, including prominent hospital chain, by conducting monthly Business Reviews for 30 locations, identifying opportunities for cost savings that generated over $1 million in increased profits within first year.
- Elevated and guided PSCs (Prescription Service Centers) with diverse range of account requests, including compliance. Prospecting in high-volume environment.
MHS TL Supervisor
McKesson
2017.05 - 2021.07
- Lead and inspire dynamic team of 15 employees, offering ongoing guidance and support to drive performance excellence.
- Leverage Verint to meticulously monitor calls, identifying areas for improvement and implementing targeted strategies for enhancement.
- Proficiently navigate pharmacy software and wholesaler ordering systems to streamline operations and optimize efficiency.
- Execute utilization of internal and external tools and business intelligence (BI) systems, including Macro Helix software-340B program, and pharmacy software.
Executive Operations Manager
Hallko Capital Group
2010.07 - 2017.04
- Utilizing data analytics to meticulously assess sales performance, discern trends, establish drive strategic, and data-driven decisions.
- Fostering and nurturing robust relationships with pivotal clients and accounts, guaranteeing elevated levels of satisfaction and retention.
- Championing team by harnessing increased power of Power BI dashboards to optimize sales initiatives and achieve financial objectives.
- Directed regional sales team of 9 members, Pioneering establishment of performance-tracking dashboards for campaigns and KPIs, consistently surpassing sales targets by impressive 29%.
Education
Business Management
Kaplan University
Davenport, IA06.2015
Skills
Skills
Additional Information
Microsoft Office Suite • Excel • PowerPoint • Google Suite• LMS System • MDM Systems • CRM • SME • Tableau • SAP software
Salesforce • HubSpot • Technical Writing • Smartsheet • Ironclad• Verint • Teams • Slack and Zoom.
Fast-paced environment – manage hundreds of emails and work independently with several accounts.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
In Progress - Salesforce Administrator
2024-07
Sales Operations Analyst, Order Management (CONTR)
Palo Alto Networks
2024.06 - Current
In Progress - AWS Cloud Technical Essentials
2024-05
Business Operations Manager III (Sales)
EasyPost
2023.01 - 2024.02
Executive Assistant
EasyPost
2022.09 - 2023.01
Sales Solutions Account Manager
McKesson
2021.07 - 2022.09
MHS TL Supervisor
McKesson
2017.05 - 2021.07
Executive Operations Manager
Hallko Capital Group
2010.07 - 2017.04
Business Management
Kaplan University
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