KAREN BASANES
Virginia Beach,VA
Overview
21
21
years of professional experience
Work History
Digital Operations Analyst – Post Order Management
Dollar Tree Corporation
11.2022 - 02.2024
- Assisted in the development of processes for fraud prevention, order management, and payment resolution
- Ensured completion of root cause analysis and define, document, and follow through on action plans
- Assisted in managing E-commerce issue resolution and collaborate with IT, customer care, marketing, and other cross functional teams
- Participated in daily meetings with third party vendors for implementation and execution of operational initiatives
- Supported in planning and implementing A/B testing
- Collaborated and assisted finance team with payment processes, sales and revenue postings
- Generated and analyzed reports for revenue, operational expenses, expense forecasting, amortization, and accruals
- Helped attain key performance metrics to ensure healthy operations
- Continually optimized E-commerce strategies and identify marketing and product growth opportunities.
Cost Controller – Process Improvement
CMA-CGM
01.2021 - 09.2022
- Developed and maintained data sources, data analytic systems including dashboards and Excel for use in analysis, reporting, and forecasting
- Created statistical techniques of data mining and predictive modeling to perform regression analysis
- Maintained and audited stevedoring, port and depot service contracts and tariff databases
- Monitored and improved invoice validation and payment processes by analyzing data resources
- Provided cost detail and revenue evolutions and explanations of variations and actions taken to improve financial performance
- Conducted cost control missions in the network to identify financial initiatives
- Reviewed and facilitated RFQs and RFPs with cross functional teams
- Created standard operational manuals for department and Shared Service Center teams
- Responded and closed RFIs submitted by internal teams.
Sales Development Manager
CMA-CGM
07.2017 - 01.2021
- Managed employee performance through goal setting, quarterly reviews, and evaluation process
- Trained new employees on department processes, directed, lead, motivated and mentored staff
- Consolidated reporting of business plans and vessel profiles based on sales input or as required
- Tracked customer volume trend using Excel and Qlik Sense and communicated with client and/or Outside Sales
- Prepared rate quotes for customers system tools and ensured proper service contract construction for FMC filing
- Prepared, managed, and monitored service contract prior to expiration date
- Participated in key user network for LISA CRM through regular meetings and correspondence on best practices, issues and solutions
- Worked in concert with Regional Outside Sales to complete customer bid tenders and communicated information for customer review
- Assisted customers with escalated issues for problem resolution.
Sales Development Representative
CMA-CGM
10.2010 - 07.2017
- Provided and managed import, export, foreign to foreign, refrigerated and exempt commodity rate quotes for customers using internal applications such as GT Nexus, and SciQuest
- Prepared, managed, and amended account service contracts into required templates and ensured completion prior to expiration date
- Communicated with finance team to ensure proper invoicing and collections are applied per contract terms and agreement
- Promoted selling value-added products to targeted customers during Sales call visits or via telephone
- Promoted E-Business initiatives by reaching out to customers via email and telephone
- Prepared and discussed customer call reports for Outside Sales Representative pre-planned customer visits
- Assisted customers with sales related issues via telephone and email
- Trained department new hires and Share Service Center team members on contract management and construction, and department initiatives.
Specialized Bookings Coordinator
CMA-CGM
08.2007 - 10.2010
- Accommodated customer’s needs by providing information on sailing schedules, equipment availability, container status, booking details, invoice status, and shipment documentation
- Processed, secured, and modified specialized equipment, hazardous, refrigerated, in-gauge and out of gauge cargo
- Rated bookings by utilizing rating tools and techniques
- Produced and released bills of lading and handled corrections received from customers.
Store Manager
Blooming Beauty
03.2003 - 12.2007
- Developed marketing ideas to increase sales and promoted products during sales transactions
- Trained new employees in product knowledge, cosmetic application, suggestive selling, creating displays, servicing customers, and operating the register
- Inventoried and replenished products on a weekly basis and monthly basis
- Processed and completed payroll and employee records.
Education
Bachelor of Science - Business Administration
Virginia Commonwealth University
Richmond, VA01.2008
Skills
- Use of Microsoft applications such as Word, Excel, PowerPoint, Outlook, Teams, and Access
- Create reports using PIERS, Qlik Sense, Manhattan Associates’ Supply Chain Intelligence
- Manipulate and interpret data and reports using Pivot Tables, VLOOKUP, Power Query
- Use of GT Nexus, SciQuest, Sharepoint, Corsair, CRM applications, JIRA, Manhattan Active Omni, Cybersource, AS400, Retek
- Ability to train and coach new hires and offer areas for improvement
- Knowledge of logistics contract construction management and interpretation
Timeline
Digital Operations Analyst – Post Order Management
Dollar Tree Corporation
11.2022 - 02.2024
Cost Controller – Process Improvement
CMA-CGM
01.2021 - 09.2022
Sales Development Manager
CMA-CGM
07.2017 - 01.2021
Sales Development Representative
CMA-CGM
10.2010 - 07.2017
Specialized Bookings Coordinator
CMA-CGM
08.2007 - 10.2010
Store Manager
Blooming Beauty
03.2003 - 12.2007
Bachelor of Science - Business Administration
Virginia Commonwealth University