ERICKA MARRA
Raleigh,NC
Summary
Driven and accomplished operations, customer service, and sales leader with proven ability to drive business growth. Developed and implemented promotional campaigns including grand openings and special events to increase sales/ brand recognition and directed weekly sales and operational meetings to align all team members with company goals.
Overview
24
24
years of professional experience
Work History
Operations/ HR/ Communications Manager
N-FINITE WIRELESS, LLC.
10.2018 - 04.2024
- Responsible for business analytics
- Sales and ranking data for all stores and team members
- Inventory and shrink control/ inventory management
- Hiring and retention data
- Directed written and verbal communication
- Led sales calls
- Daily, weekly, and monthly performance recaps
- Marketing
- HR
- Team morale events and contests
Financial Associate I- Defined Benefits/Quality and Controls
FIDELITY INVESTMENTS
09.2013 - 10.2018
- Leveraged financial software and analytical tools to streamline data management and improve decision-making capabilities.
- Administered account transactions with customers
- Met adherence, idle, and wrap goals consistently
- Member of Quality and Controls and Non-Qualified groups for based on satisfactory performance in the loan role
- Participated in employer groups such as VOCA, CEIS, WNG, Fidelity Pride, and most recently elected to the 2016-2017 EEA Board.
Store Manager
VERIZON WIRELESS
06.2006 - 06.2012
- Rapid progression to supervision of sales teams, fostering productivity and superior customer service skills
- Key communicator with customers, driving up-sell of products and establishing a strong repeat client base
- Promoted following the successful launch and operation of kiosk locations
- Location ranked as highest grossing sales and customer experience ratings in 2010
- Enhanced sales experience through streamlining of products based on analysis of demand.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Owner/ Operator
VALUE CELLULAR
06.2000 - 06.2006
- Directed operations of streamlined multi-carrier wireless sales stores
- Liaised with customers, identifying individual needs to appropriately align product and service sales
- Managed profit and loss, inventory control, and general business processes
- Increased satisfaction and sales by driving employee proficiency in store operations, products, and services.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Fostered strong professional network and partnership building skills to connect with quality leads.
Education
Associate of Arts -
Louisburg College
08.1993
Skills
- Team Building
- Recruiting
- Inventory Management
- Developing Vendor Relationships
- Merchandising/ Planograms
- Microsoft/ Google Suites
- Communications
- Interpersonal Communication
- Collaboration
- Team Player
- Multitasking
- Emotional Intelligence
Timeline
Operations/ HR/ Communications Manager
N-FINITE WIRELESS, LLC.
10.2018 - 04.2024
Financial Associate I- Defined Benefits/Quality and Controls
FIDELITY INVESTMENTS
09.2013 - 10.2018
Store Manager
VERIZON WIRELESS
06.2006 - 06.2012
Owner/ Operator
VALUE CELLULAR
06.2000 - 06.2006
Associate of Arts -
Louisburg College
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