Ericka Martin
Jonesboro,GA
Summary
Experienced with conducting thorough fraud investigations and identifying sophisticated fraudulent activities. Utilizes analytical techniques and investigative methods to uncover critical evidence. Track record of collaborative efforts and effective fraud prevention strategies.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Fraud Investigator II
Delta Community Credit Union
05.2016 - Current
- Proactively monitored high-risk accounts to detect potential fraud indicators early, leading to faster resolution times.
- Improved fraud detection rates through meticulous case investigations and collaboration with cross-functional teams.
- Established strong relationships with external partners such as banks, credit bureaus, and insurance companies to support ongoing investigations effectively.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Mentored junior investigators, providing guidance and support to enhance their professional growth and development within the organization.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Fraud Investigator
Georgia's Own Credit Union
08.1997 - 05.2016
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on referred files.
- Ensured a safe work environment by monitoring surveillance systems and responding to emergency situations promptly and effectively.
- Led cross-functional team to update training curricula, keeping pace with industry changes.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Analytical skills
- Banking operations
- Telephone and email etiquette
- Transaction monitoring
- Transaction review
- Dispute resolution
- Fraud prevention
- Fraud detection
- Loss prevention
- Account information review
- Fraud patterns
- Decision-making
Certification
Certified Fraud Examiner
Timeline
Senior Fraud Investigator II
Delta Community Credit Union
05.2016 - Current
Fraud Investigator
Georgia's Own Credit Union
08.1997 - 05.2016
Bachelor of Science - Criminal Justice
University of Phoenix
Similar Profiles
Nicholaus WhitakerNicholaus Whitaker
HMSA at Delta Community Credit UnionHMSA at Delta Community Credit Union
Aijah FlandersAijah Flanders
Bank Teller at Delta Community Credit UnionBank Teller at Delta Community Credit Union
Geneva PrealGeneva Preal
Specialist EFT Operations at Delta Community Credit UnionSpecialist EFT Operations at Delta Community Credit Union