Kathy Welch

• Investigate referrals of suspicious activity related to potential external fraud and financial crimes.
• Understand all types of financial transactions and related rules and statues.
• Utilize multiple bank systems to assist with analysis of suspicious activity.
• Responsible for timely and complete documentation of investigative activity in the designated case management system, the collection and compilation of relevant evidence to support the case, and the filing of well-constructed, complete, and accurate Suspicious Activity Reports (SARs) on applicable cases.
• Maintain subject matter expertise and ensure work completed adheres to applicable regulations, policies, and procedures.
• Evaluate and conduct Loss and Risk Mitigation efforts.
• Act as a liaison to local, state, and federal law enforcement on matters relating to fraudulent, illegal activity.
• Work with internal and external partners to identify and communicate organized crime or fraud trends.
•Provide mentoring, training and guidance to new investigators.

• Handled processing of all garnishments and levies received by the bank accurately.
• Performed account searches to fulfill legal obligations for immediate capture of client funds.
• Responded timely and accurately to inquiries from courts, attorneys, and agents in compliance with court orders.
• Reviewed internal bank reports and used extensive and appropriate investigative techniques to quickly analyze information needed and determine if cases needed to be escalated to a Fraud Investigator for review.

• Guided, trained, and mentored new tellers, and supervised daily teller line activities.
• Processed transactions (deposits, withdrawals, loans, etc.) Cross-sell products, and resolve complex customer issues.
• Managed vault cash, balanced ATMs, handled night deposits, and ensured branch security procedures were followed.
• Adhered to bank policies, protecting against fraud, and maintaining accurate logs and reports.

• Processed customer transactions accurately and efficiently.
• Assisted clients with account inquiries and service requests.
• Maintained cash drawer and ensured accurate cash balance.
• Adhered to bank policies and procedures for security compliance.
• Balanced cash drawers on a daily basis.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Answered customer inquiries regarding bank products and services.
• Maintained confidentiality of all customer records and information according to company policies.