Ericka Martinez
Tucson,AZ
Summary
Dynamic and results-driven professional with experience at HomeGoods Distribution Center, excelling in heavy lifting and warehouse safety. Proven ability to enhance team collaboration and streamline operations. Recognized for problem-solving skills and maintaining high standards in package handling and inventory accuracy.
Overview
13
13
years of professional experience
Work History
Package Handler
HomeGoods Distribution Center
10.2020 - Current
- Operated material handling equipment to efficiently transport packages within warehouse environment.
- Loaded and unloaded delivery trucks, ensuring accuracy in inventory counts and package condition.
- Maintained organization of shipping and receiving areas to streamline workflow and enhance productivity.
- Followed safety protocols while handling heavy materials to minimize accidents and ensure compliance.
Customer Service Representative
C3 Metrics
09.2016 - 08.2020
- Resolved customer inquiries using CRM software, ensuring timely and accurate responses.
- Collaborated with team members to enhance product knowledge and service delivery.
- Assisted in training new representatives on company policies and procedures.
- Handled escalated issues, providing effective solutions to maintain customer satisfaction.
Janitor
ISS Facility Services
06.2012 - 08.2016
- Maintained cleanliness and sanitation of assigned areas using appropriate cleaning tools and supplies.
- Assisted in organizing storage spaces to enhance accessibility and efficiency of cleaning materials.
- Learned safety protocols and best practices for handling hazardous materials during cleaning tasks.
- Supported team members in performing routine maintenance, including restocking supplies and equipment checks.
Education
High School Diploma -
Sunnyside High School
1725 E Bilby Rd, Tucson, AZ 85706Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Label reading
- Order picking and processing
- Pallet jack operation
- Product identification
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Package Handler
HomeGoods Distribution Center
10.2020 - Current
Customer Service Representative
C3 Metrics
09.2016 - 08.2020
Janitor
ISS Facility Services
06.2012 - 08.2016
High School Diploma -
Sunnyside High School