Remote Work
- Data Entry Customer Service
Ericka Mosley-Sealey
Norman,USA
Summary
Experienced and dedicated customer service representative with a proven track record of success spanning over 6+ years. Skilled in multitasking and available for full-time day shifts to provide exceptional customer service. Thriving in a collaborative team environment, I take on the role of mentoring fellow employees to drive collective achievements. Currently seeking opportunities in the Oklahoma Metro Area. Authorized to work for any employer in the US and open to relocation for the right opportunity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Entry/Customer Service Unit
ACT Technologies-Bank Of America
Norman, OK
05.2023 - 04.2025
- Tested EIT system for accuracy.
- Implemented strategies to strengthen fraud prevention mechanisms
- Identified and resolved fraud issues in deposit servicing.
Sales Advisor
Office Depot
Norman, OK
09.2021 - 09.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Increased sales by establishing rapport with customers and identifying their needs.
Leasing Assistant
Lyons Estates
Moore, OK
03.2021 - 10.2022
- Coordinated with agencies for labor management.
- Delivered high-quality service to enhance customer experience.
- Handled records management tasks with efficiency.
- Addressed and directed numerous calls.
- Managed payment procedures.
- Delivering important notices to renters
- Handled errands requested by supervisory staff.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
Energy Data Entry Assistant-Work From Home
Center of public Management
Norman, OK
12.2019 - 02.2021
- Collaborated with Alfheim Software.
- Maximized productivity in remote work settings.
- Taking in Applications
- Processing Applications
- Inbound/Outbound Calling
Education
High School Diploma - Sociology
Tyler Junior College
Tyler, TX05.2019
Skills
- Google Docs
- Filing
- Hotel experience
- Case Management
- Account management (2 years)
- Databases
- Front desk
- Human resources (2 years)
- Customer service
- Customer support
- Research
- Home health (10 years)
- Sales
- Communication skills
- Active listening
- Computer skills
- Excellent communication
- Problem-solving
- Dependable and responsible
- Multitasking
Certification
Certificate of university of Oklahoma completion-Case Initiation April 7th 2023
Interests
Timeline
Data Entry/Customer Service Unit
ACT Technologies-Bank Of America
05.2023 - 04.2025
Sales Advisor
Office Depot
09.2021 - 09.2024
Leasing Assistant
Lyons Estates
03.2021 - 10.2022
Energy Data Entry Assistant-Work From Home
Center of public Management
12.2019 - 02.2021
High School Diploma - Sociology
Tyler Junior College