Ericka Njemanze
Case Management
CA
Summary
Provides support, advocacy, referral, and assistance to survivors of color of domestic violence, sexual assault, and commercial sex exploitation. Also responsible for crisis intervention, safety planning, outreach education, planning, and facilitating weekly support group sessions for survivors.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work History
Domestic Abuse victims Advocate
Department of Defense/Magellan Health
01.2022 - Current
- Provides support, advocacy, referral, and assistance to survivors of color of domestic violence, sexual assault, and commercial sex exploitation
- Also responsible for crisis intervention, safety planning, outreach education, planning, and facilitating weekly support group sessions for survivors
Family Peer Support Specialist
NAMI San Francisco
01.2021 - Current
- Provide one-to-one support to families/primary caregivers of family member with Serious Emotional Disturbance (SED)
- Work to eliminate stigma and end discrimination regarding mental health for all individuals and their families
Part time Community Care Navigator
Alameda County Care Alliance/Public Health Institute
01.2018 - Current
- Intentional comprehensive case management services linking participants to caregiver providers, and vital supports within the community
Social Worker III
Alameda County Department of Social Services/Children and Family Services/Adult & Aging Department
01.2020 - 01.2022
- In partnership with community-based organizations, and policy makers to serve the needs of the community in a specialized nature; along with providing protective and supportive casework services
Housing Consultant
State of California Department of Business and Consumer Affairs/DFEH
01.2017 - 01.2018
- Interprets and enforces California's Fair Employment & Housing laws while providing genuine customer service, evaluating and engaging with customers towards tactfully handling discrimination complaints, analyzing information, coordinating effective services while managing a caseload of 50-70 housing discrimination cases
Family Services Coordinator/Case Manager
East Oakland Community Project
01.2015 - 01.2017
- Implemented, addressed surface needs and underlying causes of homelessness while delivering comprehensive, critical time intervention supportive services to over 150 homeless families
- Increasing economic independence, and housing stability, by partnering with local agencies in a coordinated effort by optimizing limited resources while serving the community
Center Director
City of Oakland Human Services/Head Start Division
01.2015 - 01.2013
- Ensured the health and safety of children, staff, parents, volunteers, and visitors, while effectively managing caseloads of 40-60 families annually, developed nurturing and respectful relationships with families, children, and uphold compliance with State Licensing requirements, Head Start Performance Standards, Title 5, Title 22, and Labor Laws
Teacher/Site Supervisor
Sacramento Employment Training Agency/Head Start Division
01.2001 - 01.2013
- Maintained a safe, healthy learning environment, cooperatively collaborated and supervised several staff members by maintaining continuity of curriculum delivering high standards of quality
- Submitted accurate reports in a timely manner
Steward/Executive Board Member
Sacramento’s County California Employees/AFSCME
01.2009 - 01.2012
- Represented members fairly, knowledgably investigated grievances, by adherence of labor law AFSCME constitution, by-laws-maintained confidentiality, attended conventions and conferences
Bindery Specialist
United States Army Reservist
01.2000 - 01.1996
- Military army reservist personnel; operating bindery machines, placing printed pages, handled maintenance and repairs, solving any problems that occur during the binding process, and producing specialty designs for singular projects, formatted maps, printed newsletters, and pamphlets
Teacher Assistant/Lead Teacher
Neighborhood House Association
01.2000 - 01.1991
- Delivered high-quality early education and child development services, managed a caseload of 80 families annually, adhered to Head Start Performance Standards, complied with state and local laws, maintained recordkeeping, and preserved community partnerships and provided excellent representation and collaboration on behalf of the perspective agencies
Education
Master of Science - Social Work
National University
10.2023 - Current
Certificate - Victim Advocacy
University of California Monterey Bay
01.2025
Certificate -
Christian Ministry Leadership Ministry
Oakland, CA01.2020
M.Ed. - Education Curriculum
University of Phoenix
01.2011
B.S. - Management
University of Phoenix
01.2009
Certificate - Child Development
San Diego City College
01.1998
Skills
- Document filing
- Document review
- Analytical reasoning
- Client representation
- Risk mitigation
- Mediation
- Mentorship
Care coordination
Cultural history
Community resources
Community advocate
Teamwork and collaboration
Customer service
Problem-solving
Problem-solving abilities
Calm and effective under pressure
Active listening
Detail-oriented
Conflict resolution
Continuous improvement
Timeline
Master of Science - Social Work
National University
10.2023 - Current
Domestic Abuse victims Advocate
Department of Defense/Magellan Health
01.2022 - Current
Family Peer Support Specialist
NAMI San Francisco
01.2021 - Current
Social Worker III
Alameda County Department of Social Services/Children and Family Services/Adult & Aging Department
01.2020 - 01.2022
Part time Community Care Navigator
Alameda County Care Alliance/Public Health Institute
01.2018 - Current
Housing Consultant
State of California Department of Business and Consumer Affairs/DFEH
01.2017 - 01.2018
Family Services Coordinator/Case Manager
East Oakland Community Project
01.2015 - 01.2017
Center Director
City of Oakland Human Services/Head Start Division
01.2015 - 01.2013
Steward/Executive Board Member
Sacramento’s County California Employees/AFSCME
01.2009 - 01.2012
Teacher/Site Supervisor
Sacramento Employment Training Agency/Head Start Division
01.2001 - 01.2013
Bindery Specialist
United States Army Reservist
01.2000 - 01.1996
Teacher Assistant/Lead Teacher
Neighborhood House Association
01.2000 - 01.1991
Certificate - Victim Advocacy
University of California Monterey Bay
Certificate -
Christian Ministry Leadership Ministry
M.Ed. - Education Curriculum
University of Phoenix
B.S. - Management
University of Phoenix
Certificate - Child Development
San Diego City College
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