Yolanda R. Mose'
Stafford
Summary
Experienced team leader adept at efficiently operating departments to achieve goals. Successful track record in aligning employees with roles for peak performance. Proactive and diligent individual dedicated to ongoing operational enhancement. Proficient in overseeing complex functions and implementing process improvements. Skilled in driving team collaboration and meeting organizational benchmarks through strategic planning and resource management for optimal performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Training Program Operations Manager
Department of Defense, Defense Health Agency (DHA), J7/Education & Training Directorate
10.2024 - Current
- Serves as the Clinical Training Program (CTP) expert for the DHA.
- Establishes the CTP oversight process through the DHA Medical Board of Directors supported by the CTP Integrated Advisory Committee.
- Chairs the CTP Integrated Advisory Committee.
- Establishes and refines CTP guidance, policies, procedures, and direction for the DHA CTP.
- Provides analyses and recommendations, when requested, for any other DHA policies and procedures that affect CTP.
- Facilitates Military Departments (MILDEP) Medical Department/DHA coordination of CTP student placement after annual review process to ensure efficient use of full CTP capacity across DHA.
- Assists MILDEP CTP Directors, DIOs/DMEs, CTP Program Directors (PDs), and Specialty Leaders/Consultants in the implementation the CTP program.
- Collaborates with DHA MTFs to ensure adequate support of MTF CTP programs.
- Coordinates with the MILDEP Medical Departments in restructuring/realignment of MTF CTP programs to optimize resources by using military MTFs as training platforms when and where most appropriate.
- Collects, analyzes, and reports data for joint CTP processes and outcomes as required.
- Facilitates external/interagency partnerships and collaboration to meet accreditation requirements and promotes quality CTP training to ensure fulfillment of operational requirement.
- Formalizes process for students’ participation in cross-MILDEP Medical Department, civilian and Department of Veterans Affairs (VA) CTP programs.
- Exercises oversight of CTP programs at the MTFs.
- Prepares all requests for information regarding the DHA CTP Program.
- Tracks CTP metrics to include accreditation decisions and First Time Board Pass Rates.
Branch Chief J7/ Education and Training Directorate, Enterprise Professional Development Department
Department of Defense, Defense Health Agency (DHA), J7/Education & Training Directorate
09.2019 - 09.2024
- Managed skills-based career enhancement training program that offered monthly opportunities to all DHA members (government, contractor, and military) ~140,000.
- Researched best practices and innovative training methods to meet Agency needs.
- Developed online professional learning sessions that aligned with Agency goals and priorities.
- Created differentiated development pathways, including onboarding processes for new employees and leadership development programs for current employees seeking advancement.
- Collaborated with office leadership to develop targeted development plans for individual employees.
- Coordinated and managed all training logistics, including budgeting for and purchasing materials, securing training space, and registering participants.
- Evaluated training effectiveness as indicated by participant feedback, supervisor feedback and Agency outcome data.
- Managed and provided system administration for the DHA Joint Knowledge Online (JKO) learning management system which offers comprehensive selection of over 5,000 cloud-based corporate learning content; access to the system increase efficiencies by reducing time away from the office, cost savings for training attendance and decreased travel requirements.
- Served as the Contracting Officer Representative (COR) for $525, 000 DoD Contract. Supervised the contract day-to-day management by expertly managing the budget and contract support personnel. Effectively communicated J7’s mission requirements and priorities by providing guidance to ensure the accomplishment of all project’s completion. Monitored contract performance and inform leadership of issues that may negatively affect, or interrupt assigned projects/tasks.
Action Officer for the Deputy Chief of Staff (DCS) Warrior Care & Transition, Career Education and Readiness Division (CERD)
U.S. Army Medical Command (MEDCOM), Warrior Care & Transition Program
12.2016 - 09.2019
- Served as an Action Officer in the Career Education and Readiness Division, DCS WCT. Partnered with federal, state, and private sector as well as other networking services to identify education, employment, and internship opportunities for the Army’s wounded, ill or injured Solders
- Developed implementing plans, policies, and strategies for internal and external use; coordinated the integrated recurring projects, activities, actions, and taskers requiring the coordination and involvement of members of the DCS WCT and the MEDCOM
- Inspected the Comprehensive Transition Plan (CTP) and Career Education and Readiness of the 14 enduring Warrior Transition Battalions. Provided Senior Commander and Regional Health Command (RHC) Commander an assessment of risk and vulnerabilities as a result of the inspections, assisted the WTU commander in effectively implementing requirements, and sought to identify, share, and help implement leading practices across the Warrior Care and Transition Program
- Utilized qualitative and quantitative techniques to analyze and evaluate a variety of complex narrative and statistical data and developed timely and executable plans of action to meet intended objectives. Information and/or issues can be typically complex and diverse in nature, requiring close coordination internally with the DCS WCT, throughout the MEDCOM, with the Army and externally with other Services and federal agencies
- Coordinated with the Office of the Command Judge Advocate to ensure all associated legal implications are addressed
- Gathered, reviewed and validated input received from local and external sources. Developed templates and forms for project assignments in order to identify compiled narrative and statistical information
Training Coordinator for the Deputy Chief of Staff (DCS), U.S. Army Medical Command, Warrior Care & Transition
U.S. Army Medical Command, Warrior Care & Transition Program
11.2015 - 12.2016
- Directly responsible for the scheduling and coordination of the Warrior Care & Transition Senior Leader & Clinician Course (SLCC); planned, developed and executed training curriculum and program designed to improve implementation of care, management and transition support to wounded, ill and injured Service members
- Monitored and forecasted course attendance of senior leaders and clinicians through analysis of cadre turnover, and the number of potentially qualified personnel authorizations
- Identified, researched and communicated both internally and externally policy issue concerns that could have potentially impact the accreditation process and course selection of personnel attendance for the Warrior Care & Transition Orientation & Training
- Provided guidance for two contract personnel: reviewed workload and established priorities to accomplish project goals and the execution of training events. Evaluated work for adherence to contractual guidance, accepting, amending, or redirecting work as necessary to ensure overall quality
- Conducted analysis on all Warrior Care & Transition (Provisional) annual and mandatory training events; designed statistically valid program evaluations and data analysis techniques to measure training outcomes
- Understood and adhered to statutes, laws and OSD-approved policies, and guidance concerning career opportunities with employing organizations; analyzed the Regional Coordinator’s monthly performance reports ensuring compliance with OSD guidance
- Served as the subject matter expert providing technical assistance, training, written guidelines, and interpretation of policies and procedures to designated members of the OSD staff and OSD-identified key stakeholders
- Assisted in developing and supporting strategic partnerships among all Federal agencies at the national, regional, and local levels
- Supported the Program Manager by managing 10 E2I Regional Coordinators and 10 OWF Regional coordinators to achieve requirements prescribed in statute, OSD policy, and the contractual deliverable requirements document
- Supported the leadership’s synchronization, integration, and expansion of existing education and employment support efforts for the WII to improve their career readiness for placement opportunities prior to transition.
Senior Program Analyst for Training and Curriculum Development, Requirements Validation, and Process Improvement
United States Army, Human Resources Command
05.2006 - 07.2010
- Participated in the development of long-range strategic planning and the development of plans to meet short-term objectives
- Reviewed resource and requirements projections, priorities and justifications and provided recommendations to organizational leadership
- Researched and assessed new or improved business and management practices proposed for developing, tracking and analyzing metrics to support improvement in IPPS-A operations and execution
- Assisted in the development of functional test scenarios and scripts for end-to-end testing of business processes; prepared draft functional description and requirements documents using quantitative and descriptive analysis
- Refined requirements analysis which involved implementing alternative information processing methods. Participated in various IPRs charged with assessing the effectiveness of workforce processes and activities; developing master plans, schedules and plans of action to re-engineer processes and business practices; and recommending pre and post milestone decision actions
- Worked closely with System Administrators to ensure administrative actions were in place guaranteeing IPPS-A had appropriate licensing, System of Records Notice (SORN) and approval through Defense Information Certification and Accreditation Process (DICAP)
- Developed critical training assessment strategies for student certification, tracking metrics; conducted Train the Trainer (T3) and End User sessions
- Communicated with Army Stakeholders and Business Process Owners to accurately capture and implement their respective processes
- Skillfully researched regulatory guidance and relevant information to ensure the Army’s representation was accurately reflected in the development of IPPS-A; analyzed and collaborated recommendations and solutions for training and fielding issues
- Authored and developed Training Support Packages (TSP) and critical tasks ensuring best practices and methods were implemented; reviewed products in the Army’s System Approach to Training (ASAT) format for clarity and flow; developed the metrics for tracking the progress of instructor qualifications
- Effectively managed and developed Army DIMHRS curriculum planners; successfully trained over 1200 U.S. Army DIMHRS Administrators
Education
Master of Science - Psychology w/ Concentration in Educational Psychology
Walden University
Minneapolis, MNBachelor of Science - Business Administration
University of Maryland University College
Adelphi, MDSkills
- Comprehensive problem assessment
- Team leadership
- Operational efficiency management
- Customer service
Training
- Contracting Officer Representative. Completion date, October 23, 2023
- Action Officers Development Course. Completion date, March 18, 2017
- Civilian Leader Intermediate Course (Resident). Completion date, June 29, 2017
- Civilian Leader Intermediate Course (Distant Learning). Completion date, December 15, 2016
- Civilian Foundation Course. Completion date, August 28, 2016
Certification
- Change Management Professional , Association of Change Management Professionals - 2023
Timeline
Clinical Training Program Operations Manager
Department of Defense, Defense Health Agency (DHA), J7/Education & Training Directorate
10.2024 - Current
Branch Chief J7/ Education and Training Directorate, Enterprise Professional Development Department
Department of Defense, Defense Health Agency (DHA), J7/Education & Training Directorate
09.2019 - 09.2024
Action Officer for the Deputy Chief of Staff (DCS) Warrior Care & Transition, Career Education and Readiness Division (CERD)
U.S. Army Medical Command (MEDCOM), Warrior Care & Transition Program
12.2016 - 09.2019
Training Coordinator for the Deputy Chief of Staff (DCS), U.S. Army Medical Command, Warrior Care & Transition
U.S. Army Medical Command, Warrior Care & Transition Program
11.2015 - 12.2016
Senior Program Analyst for Training and Curriculum Development, Requirements Validation, and Process Improvement
United States Army, Human Resources Command
05.2006 - 07.2010
Bachelor of Science - Business Administration
University of Maryland University College
Master of Science - Psychology w/ Concentration in Educational Psychology
Walden University
Similar Profiles
Dareic TinsleyDareic Tinsley
Health System Specialist at U.S. Department of Defense – Defense Health Agency (DHA)Health System Specialist at U.S. Department of Defense – Defense Health Agency (DHA)
Alexis RigheroAlexis Righero
Lead HR Specialist at Civilian Human Resources Agency - Defense Health Agency (DHA)Lead HR Specialist at Civilian Human Resources Agency - Defense Health Agency (DHA)
GREGOIRE GOODRUMGREGOIRE GOODRUM
Cyber Defense Operations Manager | Deputy, Chief Information Officer (CIO) at Defense Health Agency (DHA)Cyber Defense Operations Manager | Deputy, Chief Information Officer (CIO) at Defense Health Agency (DHA)
Nicholas SimsNicholas Sims
Assistant Operations Non-Commissioned Officer at United States ArmyAssistant Operations Non-Commissioned Officer at United States Army
Chasity Williams-GroomsChasity Williams-Grooms
Deputy Sheriff at City Of FredericksburgDeputy Sheriff at City Of Fredericksburg