Ericka Pitcock
Winchester,VA
Summary
Dynamic retail professional with extensive experience at Famous Footwear, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in retail operations and inventory management, consistently achieving sales targets while fostering a welcoming shopping environment.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Famous Footwear
Winchester, VA
12.2025 - 02.2026
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained store presentation by organizing merchandise and ensuring cleanliness.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales targets and enhance customer experience.
- Handled customer inquiries and resolved issues to foster satisfaction and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Adapted quickly to changing priorities, maintaining a positive attitude in fast-paced environment.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Hostel Receptionist
Applebee's Grill + Bar
Winchester, VA
06.2025 - 08.2025
- Assisted guests with check-in and check-out procedures, ensuring a seamless experience.
- Managed booking inquiries through phone and email, providing accurate information promptly.
- Coordinated room assignments based on guest preferences and availability for optimal satisfaction.
- Maintained cleanliness and organization of reception area, contributing to positive first impressions.
- Collaborated with housekeeping staff to ensure timely room readiness for new arrivals.
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Managed reservations through various booking platforms, ensuring accurate guest information and room availability.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
Education
High School Diploma -
James Wood High School
Winchester, VA04.2026
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Customer assistance
- Retail sales
- Customer engagement
- Time management
- Money handling
- Store opening and closing
- Cash register operation
- Retail store operations
- Order processing
- Shelf stocking
Timeline
Retail Sales Associate
Famous Footwear
12.2025 - 02.2026
Hostel Receptionist
Applebee's Grill + Bar
06.2025 - 08.2025
High School Diploma -
James Wood High School