Summary
Overview
Work History
Education
Skills
Timeline
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Ericka Plater

Brookhaven,PA

Summary

Detail-focused Quality Control Analyst known for high productivity and efficient task completion. Possess specialized skills in statistical analysis, quality assurance methodologies, and regulatory compliance. Excel in problem-solving, critical thinking, and communication, ensuring successful project outcomes through effective collaboration and adherence to standards.

Overview

14
14
years of professional experience

Work History

Quality Control Analyst and Fulfillment Associate

Amazon
Middletown, DE
07.2017 - 11.2024
  • Provided technical support by troubleshooting equipment malfunctions during production runs.
  • Developed training programs for personnel involved in the manufacturing process related to quality control initiatives.
  • Maintained quality assurance procedure documentation.
  • Trained employees in proper equipment use and product testing procedures.
  • Calibrated, validated or maintained laboratory equipment.
  • Conducted tests on product samples and recorded results.
  • Performed visual inspections of finished products.
  • Assisted with the development of new products by providing feedback on design specifications based on quality control requirements.
  • Maintained records of inspection results, test methods used and other relevant information regarding quality assurance activities.

Shift Lead

Smoothie King
Glen Mills, PA
04.2017 - 07.2017
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Coordinated shift workers for inventory receiving, auditing and restocking.

Application Processor

CitiGroup
Newark, Delaware
02.2016 - 04.2017
  • Resolved discrepancies between application forms, resumes, and other documents.
  • Maintained records of all applicants throughout the recruitment process in accordance with applicable laws and regulations.
  • Improved quality of data by producing coherent definitions and data-naming standards.

Clerical Assistant/Receptionist

Human Resources
Miami, FL
08.2015 - 05.2016
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Greeted visitors and customers in a friendly, professional manner.
  • Processed invoices and payments for accounts receivable and payable.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Updated customer contact information in the system database.
  • Provided administrative support for staff members.

Caregiver/Dietary Aid

Residences at Chestnut Ridge
Chester, PA
09.2010 - 08.2015
  • Participated in team meetings regarding client progress or concerns raised by family members.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Monitored health and well-being of clients and reported significant health changes.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

Education

High School Diploma -

Archbishop Prendergast
Drexel, MO
06-2010

Some College (No Degree) - Pre-Law And Philosophy

Barry University
Miami, FL

Associate of Applied Science - Sociology

Delaware County Community College
Newtown Square, PA

Skills

  • Customer service
  • Microsoft Excel
  • Organization
  • Computer skills
  • Canva
  • Microsoft Outlook
  • Quip
  • Equipment calibration
  • Test failure resolution
  • Quality management systems

Timeline

Quality Control Analyst and Fulfillment Associate

Amazon
07.2017 - 11.2024

Shift Lead

Smoothie King
04.2017 - 07.2017

Application Processor

CitiGroup
02.2016 - 04.2017

Clerical Assistant/Receptionist

Human Resources
08.2015 - 05.2016

Caregiver/Dietary Aid

Residences at Chestnut Ridge
09.2010 - 08.2015

High School Diploma -

Archbishop Prendergast

Some College (No Degree) - Pre-Law And Philosophy

Barry University

Associate of Applied Science - Sociology

Delaware County Community College

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Ericka Plater