Marcos Garza
Porter,TX
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
03.2025 - 04.2025
- Delivered empathetic support for TurboTax users via phone and chat.
- Handled escalated cases and provided clear, concise resolutions.
- Documented all interactions and flagged complex issues for senior agents.
- Supported users with tax-related inquiries, return status, and software guidance
Electrician
Enerflex Energy Systems
02.2022 - 10.2023
- Assisted licensed electricians with electrical installations, maintenance, and repairs.
- Learned electrical safety protocols and industry-specific regulations.
- Developed problem-solving skills through hands-on experience.
Customer Service Associate
Tractor Supply Company
10.2020 - 02.2022
- Managed customer interactions through phone and email, providing accurate and timely responses.
- Updated and maintained digital records of customer transactions and service requests.
- Utilized company software to process orders, manage inventory, and track customer concerns.
- Coordinated with team members using internal messaging systems to ensure seamless customer
service.
Warehouse Worker
Aries Worldwide Logistics
05.2019 - 03.2020
- Tracked shipments and inventory using digital management systems.
- Entered and updated logistics data to ensure timely and accurate deliveries.
- Coordinated with internal teams via scheduling and messaging platforms to streamline warehouse
operations. - Forklift certified
Real Estate Agent
Keller Williams
01.2018 - 03.2020
- Communicated with clients via phone and email to guide them through real estate transactions.
- Managed contracts, financial documents, and client records using digital tools.
- Marketed properties through online platforms, optimizing digital listings and virtual tours.
- Coordinated negotiations and closings remotely with buyers, sellers, and financial institutions.
Education
Real Estate License - Realtor
Champions School of Real Estate
Houston, TX9 2017
High School Diploma -
Caney Creek High School
Conroe, TX5 2016
Certificate - Accounting
Lone Star College
Kingwood, TX02-2025
Skills
- Remote support and troubleshooting
- Complaint resolution
- Data entry and maintenance
- Excel and QuickBooks proficiency
- CRM and ticketing systems
- Time management skills
- Customer interaction excellence
- Forklift certification
- Customer support
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Adaptability and flexibility
- Shipping and receiving
- Strong teamwork
- Customer satisfaction measurement
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Customer Service Representative
Alorica
03.2025 - 04.2025
Electrician
Enerflex Energy Systems
02.2022 - 10.2023
Customer Service Associate
Tractor Supply Company
10.2020 - 02.2022
Warehouse Worker
Aries Worldwide Logistics
05.2019 - 03.2020
Real Estate Agent
Keller Williams
01.2018 - 03.2020
Real Estate License - Realtor
Champions School of Real Estate
High School Diploma -
Caney Creek High School
Certificate - Accounting
Lone Star College