ERICKA SANTAMARIA
Portland,maine
Overview
10
10
years of professional experience
Work History
Delivery Specialist
Dead River/Heatable
11.2023 - Current
- Manage nightly routing for drivers for the following day's deliveries
- Communicate with and monitor drivers regarding their routes
- Provide customer service by answering phone calls and emails from customers.
Customer Sales Leader
Victoria’s Secret & PINK
04.2023 - 10.2023
- Supervised and motivated a team, ensuring exceptional customer service
- Orchestrated promotions to boost customer engagement and sales
- Managed store operations, including staffing and maintaining a welcoming environment
- Handled merchandise processing and maintained accurate inventory levels
- Collaborated with colleagues to enhance the overall shopping experience.
Administrative Assistant
Universal Marine Center
03.2022 - 04.2022
- Verified policyholder data and communicated with insurance companies
- Ensured compliance with confidentiality regulations
- Revised documentation for accurate coding and explained benefit plans to clients.
Front Desk Receptionist
Marriott
01.2022 - 02.2022
- Processed payments and provided receipts to customers
- Managed check-ins and responded to customer inquiries
- Balanced cash register and handled room requests efficiently.
Shipping and Receiving Associate
UHS Hardware
08.2020 - 09.2021
- Prepared shipping orders and coordinated with vendors
- Inspected incoming shipments and maintained inventory accuracy.
Sales Associate
Macy’s Department Store
11.2019 - 01.2020
- Created appealing merchandise displays and provided exceptional customer service
- Maintained knowledge of promotions and company policies.
Teacher
Liceo del Valle
09.2016 - 08.2019
- Taught various subjects and provided individual student support
- Developed lesson plans and fostered a participative classroom environment.
Teacher
American School of Valencia
06.2016 - 08.2016
- Designed assessments and maintained discipline in the classroom
- Led after-school enrichment programs.
Manager
Benedict International Language School
09.2014 - 05.2016
- Evaluated operational trends and supervised customer service team members.
Education
Bachelor’s Degree in Early Childhood Education ESL -
Udla
Quito, EcuadorPYP CATEGORY 1: Introduction to the Curriculum Model -
International Baccalaureate
Skills
- Product merchandising and distribution
- Customer needs assessment
- Relationship selling
- Teaching, tutoring, and counseling
- Flexible and adaptive
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Delivery Specialist
Dead River/Heatable
11.2023 - Current
Customer Sales Leader
Victoria’s Secret & PINK
04.2023 - 10.2023
Administrative Assistant
Universal Marine Center
03.2022 - 04.2022
Front Desk Receptionist
Marriott
01.2022 - 02.2022
Shipping and Receiving Associate
UHS Hardware
08.2020 - 09.2021
Sales Associate
Macy’s Department Store
11.2019 - 01.2020
Teacher
Liceo del Valle
09.2016 - 08.2019
Teacher
American School of Valencia
06.2016 - 08.2016
Manager
Benedict International Language School
09.2014 - 05.2016
Bachelor’s Degree in Early Childhood Education ESL -
Udla
PYP CATEGORY 1: Introduction to the Curriculum Model -
International Baccalaureate