Ericka Sitalan
Houston
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time. Time management skills, and problem solving.
Overview
7
7
years of professional experience
Work History
Bilingual Auto Agent
GEICO
Katy
11.2024 - Current
- Provided accurate policy information and coverage options to clients.
- Developed strong relationships with clients to enhance service experience.
- Collaborated with team members to improve operational efficiency.
- Participated in ongoing training programs related to job duties or responsibilities.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Managed high volume of inbound customer inquiries efficiently.
- Maintained up-to-date knowledge of company policies and procedures.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Warehouse Worker
Tailored Brands Inc.
Houston
09.2023 - 01.2024
- Operated scanners, computers, and other equipment to track orders.
- Maintained stock levels in accordance with company policies.
- Ensured safety protocols were followed at all times while operating machinery.
- Assembled orders according to customer requests.
- Organized warehouse space for efficient storage of products.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Identified discrepancies between physical count and computer data.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Server
Olive Garden Restaurant
Houston
01.2021 - 09.2022
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Assistant Manager
Journeys Kidz
Houston
06.2019 - 06.2020
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Westside High School
Houston, TX06-2019
Skills
- Punctual and Dependable
- Clear Communication
- Performance Improvement
- Exceptional customer service
- Google Drive
- Microsoft Office expertise
- Multi-task
- PowerPoint
- Excel
- Bilingual
- Attention to detail
- Operational efficiency
- Quick learner
- Multitasking
- Data entry
Languages
English
Professional
Spanish
Professional
Timeline
Bilingual Auto Agent
GEICO
11.2024 - Current
Warehouse Worker
Tailored Brands Inc.
09.2023 - 01.2024
Server
Olive Garden Restaurant
01.2021 - 09.2022
Assistant Manager
Journeys Kidz
06.2019 - 06.2020
High School Diploma -
Westside High School