ERICKA TALEYRAND
Orlando,FL
Summary
Currently, I am a part of team of Payment Specialist with Primo Water which I am responsible for providing accuracy and timely payments towards customer accounts. With several years of customer service experience, I've gain the knowledge of cash management, managing groups of individuals and/or accounts at a time, and strategically planning out the work flow for the week. Substantially, I've worked with different personalities throughout the years, in which in return, have also gain the knowledge of sportsmanship, problem-solving, and social skills. Thorough Billing Specialist offers account management, account reconciliation, and invoicing expertise coupled with outstanding time management and data entry capabilities. Focused and meticulous professional with many years of comprehensive experience developing and sending bills to customers for services. Solid grasp of MS Office and ER software.
Overview
6
6
years of professional experience
Work History
Payment Specialist
Primo Water
01.2021 - Current
- Responsible for applying payments accurately and timely to customer accounts
- This position requires the ability to research and resolve complex payment discrepancies involving misapplication of funds, unapplied payments, over-payments and / or inability to locate client accounts.
- Processed payments for various clients in a timely manner.
- Developed and maintained relationships with customers to ensure payment accuracy.
- Researched discrepancies related to customer accounts and payments.
Swing Manager
Oerther Foods
09.2019 - 10.2020
- Would lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit
- Provided leadership to crew and other managers during a shift to ensure great Quality, Service and Cleanliness to customers.
Phlebotomist
Grifols Plasma Center
04.2019 - 07.2020
- Assist in determining the suitability of donors
- You establish rapport with donors to ensure overall customer happiness while ensuring donor confidentiality
- You respond to and assist with handling donor reactions
- Monitors donor and equipment to ensure health of donors and quality of product
- Sets up, disconnects, and operates the automated plasmapheresis machines
- Disconnects and disposes of all contaminated disposable equipment.
Education
Phlebotomy Certificate -
Southern Technical College
Diploma -
Boynton Beach High School
Skills
- Microsoft Word
- Credit card processing
- Chargeback handling
- PowerPoint
- Excellent Mathematical Skills
- Dispute Resolution
References
- Erlande, Saintal, (321) 948 1943, Oerther Foods
- Sharon, Spenace, (786) 267 0972, Grifols Plasma Center
Timeline
Payment Specialist
Primo Water
01.2021 - Current
Swing Manager
Oerther Foods
09.2019 - 10.2020
Phlebotomist
Grifols Plasma Center
04.2019 - 07.2020
Phlebotomy Certificate -
Southern Technical College
Diploma -
Boynton Beach High School
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