Ericka Taylor
Jacksonville,FL
Summary
Dynamic professional with strong problem-solving skills, a relentless thirst for knowledge, and exceptional communication abilities. Committed to driving team accomplishments and fostering positive outcomes through collaboration and innovative thinking. Eager to embrace new challenges while advancing organizational goals with unwavering dedication and enthusiasm. Passionate about leveraging expertise to contribute meaningfully to a thriving workplace environment.
Overview
23
23
years of professional experience
Work History
New Home Sales Consultant
Starlight Homes
Jacksonville, FL
06.2025 - Current
- Guided clients through home selection process to ensure satisfaction and alignment with preferences.
- Developed strong relationships with prospective buyers, fostering trust and facilitating sales conversions.
- Conducted market analysis to identify trends and inform pricing strategies for new home offerings.
- Utilized CRM software to track buyer information and preferences, tailoring communication efforts for maximum effectiveness.
- Generated leads by participating in industry events, networking opportunities, and utilizing social media marketing techniques.
Insurance Rep
Loyal Life Insurance
Jacksonville, Florida
05.2019 - Current
- Conducted in-depth risk assessments, ensuring clients received appropriate policies, which minimized claims disputes and improved retention.
- Maintained accurate policy records and ensured compliance with regulations, supporting seamless operations and reducing processing errors.
- Enhanced client communication protocols, fostering trust and increasing client satisfaction ratings, leading to noticeable improvements in retention.
- Promoted and sold 63 insurance policies to individuals over 2year period.
- Utilized CRM software to manage client relationships.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Real Estate Agent
Zee Luxe Realty
Jacksonville, FL
03.2024 - 10.2024
- Negotiated, facilitated, and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Managed 4 contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Developed new business and managed new and existing clients.
Human Resources Coordinator
Pella Windows
05.2019 - 03.2024
- Managed recruitment processes, enhancing candidate experience and streamlining workflow efficiency.
- Developed and implemented employee onboarding programs, improving retention and engagement rates.
- Coordinated training sessions, ensuring alignment with compliance standards and organizational goals.
- Maintained HR databases, ensuring accuracy of employee records and timely updates on personnel changes.
Administrative Assistant
IFMA
Houston, Texas
09.2015 - 05.2019
- Managed office operations, enhancing team collaboration and resolving conflicts efficiently.
- Coordinated schedules, travel arrangements, calendar management.
- Oversaw budget management, optimizing resources and achieving significant expense savings.
- Led cross-functional projects, implementing cost-saving measures with substantial budget reductions.
- Implemented new-hire orientation and onboarding process and procedures.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routing 60-80 calls, delivering messages to staff and greeting visitors.
Mortgage Processor
AbnAmro
Great Lake, Illinois
07.2003 - 09.2015
- Processed mortgage applications, ensuring compliance and timely approvals.
- Reduced document verification time by 12% through process improvement.
- Collaborated with underwriters to resolve complex application issues efficiently.
- Utilized analytical skills to identify and rectify discrepancies in applications.
- Enhanced customer satisfaction through effective and clear communication.
Education
Florida Real Estate - Real Estate
FSCJ
Jacksonville, FL02-2027
Florida Life Insurance -
Florida Life Insurance
Online05-2026
Associates of Business -
Central Texas College
Coperas Cove, Texas05-2018
Skills
- Negotiation Skills
- Presentation Skills
- Client Relations
- Problem Solving
- Market Research
- Mortgage counseling
- Presenting
- Buyer contracts
- House showings
- Client needs assessment
- Lender relations
- Financing requirements
- CRM software proficiency
Personal Information
Timeline
New Home Sales Consultant
Starlight Homes
06.2025 - Current
Real Estate Agent
Zee Luxe Realty
03.2024 - 10.2024
Human Resources Coordinator
Pella Windows
05.2019 - 03.2024
Insurance Rep
Loyal Life Insurance
05.2019 - Current
Administrative Assistant
IFMA
09.2015 - 05.2019
Mortgage Processor
AbnAmro
07.2003 - 09.2015
Florida Life Insurance -
Florida Life Insurance
Associates of Business -
Central Texas College
Florida Real Estate - Real Estate
FSCJ