Ericka Taylor
Sonora,CA
Summary
Motivated customer service and janitorial worker, with experience in housekeeping, retail, cash handling, and stocking. Open availability. Currently employed as a housekeeper at Chicken Ranch Casino Resort, providing efficient and high quality cleaning to guest rooms and common areas to create an outstanding experience for guests. Seeking a new opportunity to apply strong communication, time management, problem-solving, and multitasking skills in a dynamic work environment. Known for adaptability, eagerness to learn, dedication to improve, and contributing to a team-oriented workplace.
Overview
8
8
years of professional experience
Work History
Guest Room Attendant/Housekeeping
Chicken Ranch Casino Resort
Sonora, CA
04.2025 - Current
- Perform thorough daily cleaning of guest rooms, bathrooms, and common areas, ensuring a high standard of cleanliness and presentation.
- Change bed linens, replace towels, restock toiletries, and sanitize high-touch surfaces to maintain hygiene and comfort.
- Monitor inventory of cleaning supplies and report low stock levels to supervisors in a timely manner.
- Follow safety procedures and company guidelines to handle chemical cleaning products properly.
- Work independently and as part of a team to meet tight cleaning schedules and guest satisfaction goals.
- Respond to guest requests promptly and professionally, providing friendly and helpful customer service.
Cashier/Sales Associate
JOANN Stores
Sonora, CA
02.2025 - 04.2025
- Processed customer transactions efficiently and accurately using the point-of-sale system.
- Provided friendly and knowledgeable customer service, assisting with inquiries about products, promotions, and store policies.
- Handled cash, credit, and digital payments while ensuring accurate register balancing at the end of each day.
- Assisted with cleaning, stocking, merchandising, and inventory management as needed.
- Resolved customer concerns professionally, escalating issues to management when necessary.
- Worked collaboratively with team members to support store operations.
Skating Rink Attendant
High Country Sports Arena
Sonora, CA
05.2018 - 03.2020
- Assisted with skate rentals, helping customers in every way possible to ensure customer satisfaction and safety.
- Provided exceptional customer service, resulting in repeat patronage and positive word-of-mouth referrals.
- Contributed to a positive workplace culture by maintaining open communication lines and building positive relationships with coworkers and supervisors.
- Facilitated smooth operation of public skating sessions by enforcing rink rules and maintaining order among patrons.
- Conducted basic maintenance tasks to keep the rink and arena in optimal condition for skaters of all levels.
- Managed equipment and kept it organized and well cared for.
Education
High School Diploma -
Theodore Bird High School
Sonora, CA05.2023
Skills
- POS
- Hotel experience
- Ability to work independently
- Communication Skills
- Cash register
- Teamwork
- Adaptability
- Customer service
- Hospitality
- Housekeeping
- Time Management
- Attention to detail
Languages
English - Fluent
Timeline
Guest Room Attendant/Housekeeping
Chicken Ranch Casino Resort
04.2025 - Current
Cashier/Sales Associate
JOANN Stores
02.2025 - 04.2025
Skating Rink Attendant
High Country Sports Arena
05.2018 - 03.2020
High School Diploma -
Theodore Bird High School