Le'Nee Threats
Niagara Falls
Summary
Dynamic professional with extensive experience in housekeeping and quality assurance. Skilled in training and mentoring staff to drive performance improvements and elevate customer service. Committed to maintaining exceptional cleanliness standards and fostering a compliant work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dual Rate Housekeeping Supervior/Guest Room Attendant
Seneca Niagara Resort & Casino
Niagara Falls, NY
10.2023 - Current
- Supervised daily housekeeping operations to ensure high cleanliness standards across guest areas.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
Production Worker /Quality Control Inspector
Alchemy
Sanborn, NY
10.2024 - 10.2025
- Maintained quality control standards through regular inspections of finished products.
- Collaborated with team members to streamline assembly line processes and reduce downtime.
- Implemented process improvements that enhanced productivity and minimized waste.
- Conducted routine maintenance on equipment to prevent breakdowns and ensure reliability.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
Inbound Overnight
Target
Amherst, NY
05.2023 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Store Manager/First Assistant Store Manager
LIDS/ LIDS Locker Room
Cheektowaga, NY
12.2019 - 08.2023
- Oversaw daily store operations to ensure high levels of customer satisfaction.
- Managed inventory control processes to maintain optimal stock levels and minimize shrinkage.
- Trained and mentored staff to enhance performance and improve service delivery.
- Ensured compliance with company policies and procedures for smooth operational flow.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Department Manager/Overnight Modular Team Associate
Walmart
Ellenwood, GA
06.2016 - 07.2019
- Led daily operations, ensuring compliance with company policies and procedures.
- Streamlined inventory management processes, reducing stock discrepancies.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
Education
Associate of Science - Computer And Information Systems/ Graphic Design
SUNY Buffalo State
Buffalo, NY06-2010
Associate of Science - Information Technology
Bryant & Stratton College
NY05-2005
Skills
- Customer service-focused
- Cleaning and sanitation
- Training and mentoring
- Staff scheduling
- Health and safety compliance
- Performance improvements
- Performance evaluation
- Quality assurance
- Housekeeping
- Payroll
- Timekeeping
- Decision-making
- Team leadership
Certification
- CPR Training - current
- First Aid Training - current
Timeline
Production Worker /Quality Control Inspector
Alchemy
10.2024 - 10.2025
Dual Rate Housekeeping Supervior/Guest Room Attendant
Seneca Niagara Resort & Casino
10.2023 - Current
Inbound Overnight
Target
05.2023 - 07.2024
Store Manager/First Assistant Store Manager
LIDS/ LIDS Locker Room
12.2019 - 08.2023
Department Manager/Overnight Modular Team Associate
Walmart
06.2016 - 07.2019
Associate of Science - Computer And Information Systems/ Graphic Design
SUNY Buffalo State
Associate of Science - Information Technology
Bryant & Stratton College