LeMeisha Ruvalcaba
North Las Vegas,NV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Housekeeping Room Attendant
Diamond Resorts
Las Vegas, NV
07.2016 - 11.2018
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Inspected all assigned rooms upon completion of cleaning duties.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
Leasing Consultant
Career Strategies Inc
Las Vegas, NV
02.2009 - 05.2013
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
Education
Associate of Arts - Medical Laboratory Technology
American College of Medical Technology
Gardena, CA06-2005
High School Diploma -
Cheyenne High School
North Las Vegas, NV05-2000
Skills
- Customer Service-Focused
- Stain Removal
- Maintenance Coordination
- Residential Cleaning
- Safe Chemical Handling
- Supply Stocking
- Teamwork and Collaboration
- Decision-Making
- Floor Cleaning, Polishing, and Waxing
- Task Prioritization
- Written Communication
- Attention to Detail
- Focused and Detail-Oriented
- Commercial Cleaning
- COVID-19 Safety Procedures
- Heavy Lifting
- Lost and Found Management
- Relationship Building
- Resident Assistance
- Property Maintenance
- Organized Mindset
- Competitive Research
- Background Checks
- Customer Service
- Sales and Marketing Aptitude
- Lease Agreements
- Sales Techniques
- Property Inspections
- Business Development
Custom
Stay at home Mom For a couple of Years because of husbands work shedule so Multi tasking and getting things done wouldn't be a problem. Cant wait to Meet.
Timeline
Housekeeping Room Attendant
Diamond Resorts
07.2016 - 11.2018
Leasing Consultant
Career Strategies Inc
02.2009 - 05.2013
Associate of Arts - Medical Laboratory Technology
American College of Medical Technology
High School Diploma -
Cheyenne High School