ERICKA WHITE
Opelika,Alabama
Summary
Seeking a position to Utilize my skills. As I have Over 31 years of providing Extraordinary Customer Service as a Pharmacy Technician . Offering warm and engaging personality, well-suited for creating welcoming environment.
Overview
25
25
years of professional experience
Work History
Pharmacy Technician
Auburn University - (Veterinary clinic)
12.2022 - Current
- Assist Pharmacist with Data entry -processing prescriptions for veterinary pharmacy orders, Answer phone lines, Deliver and stock medications in small animal and large animal barn
- Fill transfer request orders for other departments.
- Collaborated with veterinary professionals to tailor medication plans based on patient needs, improving treatment outcomes.
- Led initiatives to enhance customer service protocols, resulting in improved client satisfaction scores.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Customer Service Representative -Temp
Kepro
01.2019 - 06.2020
- Review clients documentation, Submit documents for approval
- Provide information on denials, Resubmit for approval and appeals and provider office with Prior Authorization, billing, loading patient demographics, contact doctors and nurses regarding discrepancies regarding protocol on approving drugs
- Verify correct information received via fax.
- Managed escalated issues, ensuring timely resolution while maintaining high service standards.
Home infusion Pharmacy Technician
Paragon Healthcare
02.2016 - 10.2018
- Act as liaison between delivery drivers and client scheduled deliveries.
- Prepare medications and supplies and equipment via FedEx , contact providers office for laboratory tests
- Compounded sterile medications following established protocols and safety regulations.
- Assisted in training new technicians on procedures, enhancing team performance and knowledge retention.
- Conducted medication inventory management, optimizing stock levels to prevent shortages and expirations.
- Oversaw daily pharmacy operations, mentoring staff to uphold quality standards and best practices.
- Increased patient satisfaction through timely communication regarding medication availability, insurance coverage, and other pertinent information.
Inpatient - Pharmacy Technician/Administrative Assistant
Jackson Hospital
01.2013 - 05.2017
- Assisted Visitors and assist all staff with clerical duties computer input (data entry) Prescription for patients as well as customer service to nursing staff as well Answered phones, assisted payroll with timesheets and attendance.
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
Outpatient Pharmacy technician
Cook County hospital
06.2006 - 01.2013
- Greeted and provided customer service to patients in outpatient clinic setting, assist patient with refills via data entry input billing insurances, Cob, adjudication edits Physically and verbally over the phone, handle mail order, order supplies, member of the Emergency response team
- Assisted pharmacists in medication management, verifying drug interactions and patient allergies for optimal care.
- Collaborated with healthcare providers to resolve prescription discrepancies, improving patient satisfaction and safety.
- Implemented workflow improvements that streamlined medication dispensing processes, reducing wait times for patients.
- Managed electronic medical records system for accurate tracking of patient prescriptions and medication history.
- Maintained inventory control by monitoring stock levels and coordinating timely replenishment of pharmaceuticals.
Pharmacy Technician
Rush university
10.2000 - 05.2009
- Assisted with date entry of dispensing medications to patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Certificate Of Technical Studies - Pharmacy
Eduteck Colleges San Diego
San Diego, CA03.1996
High School Diploma - Business
Rezin Orr high school Chicago
Chicago, IL01.1988
Skills
IV Certified
Inpatient
Outpatient
Home infusion
Licensed in Alabama and Georgia
Timeline
Pharmacy Technician
Auburn University - (Veterinary clinic)
12.2022 - Current
Customer Service Representative -Temp
Kepro
01.2019 - 06.2020
Home infusion Pharmacy Technician
Paragon Healthcare
02.2016 - 10.2018
Inpatient - Pharmacy Technician/Administrative Assistant
Jackson Hospital
01.2013 - 05.2017
Outpatient Pharmacy technician
Cook County hospital
06.2006 - 01.2013
Pharmacy Technician
Rush university
10.2000 - 05.2009
Certificate Of Technical Studies - Pharmacy
Eduteck Colleges San Diego
High School Diploma - Business
Rezin Orr high school Chicago