Liliana Monroy
Chula Vista,CA
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
MKT Specialty Pharmacy
San Diego, CA
02.2022 - Current
- Bilingual Customer Service: In person and Phone, Prescription Filling, Drug Inventory, Vaccine Mixing, Patient Transfers
Pharmacy Technician
Lyons Pharmacy
Chula Vista, CA
10.2021 - 05.2023
- Bilingual Customer Service: In person and Phone, Prescription Filling, Drug Inventory, Vaccine Mixing, Patient Transfers
Key Holder
Goodwill
San Diego, CA
01.2014 - 12.2020
Shift Leader
Blockbuster
San Diego, CA
01.2007 - 12.2012
- Modeled, managed and reinforced service expectations of both internal and external customers to maximize a positive experience, reinforcing an environment that allows employees to do what is necessary to resolve customer issues quickly and correctly
- Overall responsibility for achieving sales goals, creating a business plan and setting store goals that are aligned with the strategic sales plan
- Analyzed store's financial data and took action to grow revenues, control costs as well as ensure appropriate inventory management to achieve sales and profit goals
- Effectively answered and resolved customer issues using professional selling skills which included opening a call, identifying the customer's needs, suggestion selling, closing the sale, and follow up
- Provided customer service for delivery and merchandise order issues
- Initiated, participated in, and completed special projects that enhanced the overall performance of the department
Education
Bachelor's degree in Healthcare Administration -
Pima Medical Institute-Tucson
Chula Vista, CA09.2024
Associate's degree in Healthcare Administration -
Pima Medical Institute-Tucson
Chula Vista, CA11.2023
Certification in Pharmacy Technician Program -
Pima Medical Institute
Chula Vista, CA11.2021
Skills
- Bilingual (English/Spanish)
- Customer Service
- CPR & BLS Certified
- Pharmacology
- IV Certified
- Data Management
- Process and Fill Prescriptions
- Ability to work in fast-paced environment
- Rx Terminology
- Training and Supervisory Experience
Certification
- BLS Certification
- IV Certification
- CPR Certification
- Pharmacy Technician Certification
Languages
Spanish
Native/ Bilingual
Timeline
Pharmacy Technician
MKT Specialty Pharmacy
02.2022 - Current
Pharmacy Technician
Lyons Pharmacy
10.2021 - 05.2023
Key Holder
Goodwill
01.2014 - 12.2020
Shift Leader
Blockbuster
01.2007 - 12.2012
Bachelor's degree in Healthcare Administration -
Pima Medical Institute-Tucson
Associate's degree in Healthcare Administration -
Pima Medical Institute-Tucson
Certification in Pharmacy Technician Program -
Pima Medical Institute
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