Ericka Wilkins

Knowledgeable and experienced professional with demonstrated record of accomplishment across 29-year industry background. Focused on enhancing business efficiency and team productivity by sourcing high-quality candidates and minimizing turnover. Proficient in supporting training, performance-optimization and motivational strategies. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

I enjoy working with people and problem solving and Amazon has given me multiple positions and opportunities to to just that as a FC Associate and an  Ambassador. In 2021, Amazon provided me with the time to grieve the loss of my sister who passed directly after an adverse reaction to the COVID Vaccination. This company also understood that I now became a caretaker for my father,  a veteran who suffers with Dementia Alzheimer', Parkinsonism and several other complications for which they  provided time off . My mother suffers from severe Arthritis in both knees with is compounded by the lack of cartilage for with double knee surgery has been recommended. 

 In 2022  my leave was extended when the Government Agency failed to complete documents, due to am internal issues; which was to provide in home assistance. This is in it;s final stages of resolution with the recent approval on March 8.2023., however the assignment of Aid and Attendance is still pending. My mother's upcoming knee surgery in the evaluation phase.

I would love to remain an Amazon employee. I have used the services of Leave and Disability and have also worked in the service industry my entire life. I believe that working in a virtual capacity with Amazon would allow me to keep solving problems as well as solve one of mine. Thank you for your time and consideration.