Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ericka Williams

McDonough,GA

Summary

Versatile customer service manager, with extensive experience monitoring and maintaining service standards and call handling thresholds. Conscientious and personable supervisor with strong understanding of principles and procedures relating to customer service. Committed to contributing to superior service, maximum revenue generation and high productivity.

Overview

30
30
years of professional experience

Work History

Customer Service Manager

Atlanta Barber & Beauty Supply
02.1996 - Current
  • Supervise customer service team in providing excellent customer service to callers requiring assistance for order and payment issues.
  • Oversee daily operations, ensuring adherence to service standards and policies.
  • Collaborate with cross-functional teams to resolve complex customer issues efficiently.
  • Establish strong relationships with clients, promoting trust and loyalty in our brand.
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Open and close location and monitor shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Columbia High School
Decatur, GA
05-1991

Skills

  • Client-oriented
  • Commitment to customer service excellence
  • Decision-making
  • Cash management
  • Complaint resolution
  • Exceptional telephone etiquette
  • Call center operations
  • Proficient in QuickBooks, Braintree and MS Office
  • Administrative support

Timeline

Customer Service Manager

Atlanta Barber & Beauty Supply
02.1996 - Current

High School Diploma -

Columbia High School

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