Jennifer Devine
Big Y World Class Market
Chicopee,MA
10
years of professional experience
Customer Service Manager with 9 years of experience leading front-end teams and supporting daily store operations. Skilled in training cashiers, managing schedules, and resolving customer issues with professionalism and policy compliance. Focused on improving operational efficiency, service accuracy, and customer satisfaction.
Work History
Customer Service Manager
9 Years 8 Months- Resolved customer complaints, returns, and pricing issues with professionalism and policy compliance.
- Supervised front-end operations, ensuring prompt service desk support and seamless customer transactions.
- Trained cashiers and courtesy clerks on company policies, POS procedures, and service expectations.
- Coordinated associate schedules and break coverage to maintain staffing across peak store periods.
- Collaborated with store leadership to improve customer satisfaction and operational efficiency.
- Monitored checkout accuracy, cash handling, and register performance to reduce service errors.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Elevated customer satisfaction with detailed training programs for support staff.
Education
Associates in Criminal Justice - Criminal Justice
Skills
Customer service
Client-oriented
Cash handling
Training and mentoring
Time management
Microsoft Office
Problem-solving
Decision-making
Operational efficiency
Timeline
Customer Service Manager
Big Y World Class Market
03.2017 - CurrentRead More
Holyoke Community College
Associates in Criminal Justice from Criminal Justice
Read More