Ericka Zeballos
Tampa,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Target Optical Sales Associate/ Optical Technician
Target Optical
08.2022 - Current
- Interacted and Built Intrapersonal Connections with Customers
- Operated Optical Medical Equipment
- Understanding of Medical Terminology
- Excellent Communication Skills
- Problem Solving Skills
- Knowledge of Products
- Customer Service Experience
- Made and Confirmed Appointment on TAB (The Appointment Book)
- 8+ hour shifts
- Provided a quick and exceptional customer experience
- Supported other departments within the organization such as front desk receptionist duties or contact lens sales
- Described merchandise and explained use, operation, and care of merchandise to customers
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Computed sales prices, total purchases, and received and processed cash and credit payment
- Built relationships with customers by offering personalized assistance in selecting eyewear frames and lenses
- Estimated and quoted trade-in allowances
- Assisted patients with selection of eyeglasses based upon their lifestyle needs and prescription requirements
- Explained benefits of various lens products, including coatings, tints, and UV protection options
- Prepared patients for eyesight examinations by noting family medical histories, discussing vision problems and concerns and verifying insurance provider coverage.
- Managed appointment scheduling for eye exams, maximizing efficiency for both staff and patients.
Beauty Consultant Sales Representative
Target
02.2022 - 07.2022
- Worked in all departments
- Key Holder
- Makeup & Skincare Basics
- Operated Cash Register
- Handled Money
- Tasks on a Timer
- Back stocked and Counted Inventory
- Exiled Soft Skills
- 8+ Hour shifts
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Performed cash register transactions accurately and efficiently
- Resolved customer complaints promptly while always maintaining a positive attitude towards customers
- Designed eye-catching merchandise displays that attracted attention from potential customers passing by the store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
The Coldest Water
04.2021 - 01.2022
- Restocked and Counted Inventory
- Handled the cash register, Morning, and Night
- Have experience in customer service
- In charge of displays and cleaning the establishment
- Understand how to work Square POS
- Key Holder
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Assisted with training and mentoring new team members
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Arts - Major Psychology Minor Child Behavior Health Care
University Of South Florida
Tampa, FL12.2024
AA In Psychology -
Edison State College
12.2022
High School Diploma -
Barron High School
05.2021
Skills
- Hospitality
- Bilingual
- ASL
- POS
- Communication Skills
- Building Connections
- Time Management
- Charismatic
- Empathetic
- Administrative Skills
- Primary Care Experience
- Public Relations
- Front Desk
- Active Listening
- Clinical Skills
- Organizational Skills
- Merchandising
- Cultural Competence
- Operational Efficiency
- Medical Terminology
- Customer Relationships
- Patient Advocacy
- Order tracking
Certification
- CPR License - November 23'
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Elementary
Timeline
Target Optical Sales Associate/ Optical Technician
Target Optical
08.2022 - Current
Beauty Consultant Sales Representative
Target
02.2022 - 07.2022
Sales Associate
The Coldest Water
04.2021 - 01.2022
Bachelor of Arts - Major Psychology Minor Child Behavior Health Care
University Of South Florida
AA In Psychology -
Edison State College
High School Diploma -
Barron High School
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