Summary
Overview
Work History
Education
Skills
Timeline
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Erick Deras Santos

Columbus,Ohio

Summary

Experienced Process Assistant at Amazon with over 3 years in operations leadership. Skilled in training and mentoring associates, labor planning, problem-solving, and managing critical orders (CPT). Recognized for strong communication, leadership, and problem-solving abilities that drive operational efficiency and team success.

Overview

3
3
years of professional experience

Work History

Process Assistant, Amazon

AFE
Columbus, Ohio
08.2022 - Current
  • Skilled in utilizing 'AFE Rainbow' for managing workflow and associate headcount. Helped optimize workflow by maintaining and balancing 'PPW' across all walls and opening or closing walls when needed.
  • Skilled in using 'SCC' to efficiently move associates on the floor to ensure balanced productivity on the pack or sort side.
  • Skilled in submitting IT tickets for the repair of PSlip machines, tape machines, and other tech to minimize downtime and maintain operational efficiency.
  • Directed and led associates, supervising activities to drive productivity and efficiency. Improved operations by working with leadership, and process assistants to find workable solutions.

Flow Lead

-
08.2022 - Current
  • Proficient in reading and utilizing "InControlware Client" software to efficiently locate and call out to all outbound departments or resolve jams, operate sorter functions, and start or stop the sorter as needed.
  • Managed labor planning and headcount allocation across all outbound departments to meet operational targets.
  • Collaborated with central flow to proactively address staffing Risk, reallocating headcount to high-priority areas based on risk analysis.

Problem Solve Dwell Lead

-
08.2022 - Current
  • Managed CPT (Critical Pull Time) orders by prioritizing and expediting at-risk shipments to meet strict delivery deadlines and customer expectations.
  • Coordinated with outbound and inbound department teams to troubleshoot high-impact issues and implemented process improvements to reduce dwell occurrences.
  • Maintained detailed notes of dwell cases and CPT interventions for data accuracy.

Learning Ambassador

-
08.2022 - Current
  • Trained over 20 Amazon associates in company procedures and safety standards.
  • Supervised newly hired associates to meet performance expectations in Pack, Rebin, Induct, and Problem Solve.
  • Facilitated efficient communication among associates using bilingual skills to enhance collaboration.

Education

High School Diploma -

The Charles School At Ohio Dominican University
Columbus, OH
06-2022

High School Diploma -

Uniondale High School
Uniondale, NY
06-2020

Skills

  • Microsoft Office applications
  • Proficient in Spanish
  • Experienced in electrical circuits
  • Data accuracy
  • Technical troubleshooting
  • Warehouse distribution processes

Timeline

Process Assistant, Amazon

AFE
08.2022 - Current

Flow Lead

-
08.2022 - Current

Problem Solve Dwell Lead

-
08.2022 - Current

Learning Ambassador

-
08.2022 - Current

High School Diploma -

The Charles School At Ohio Dominican University

High School Diploma -

Uniondale High School

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