Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Hi, I’m

Michelle Bourque

Fargo,ND
Michelle Bourque

Summary

Dedicated professional eager to enhance skills and advance career. Willing to relocate to West Fargo, ND; Fargo, ND; or Moorhead, MN. Authorized for employment in the US, ready to deliver value to any organization.

Overview

12
years of professional experience
1
Certification

Work History

Amazon Warehouse

Amazon Flex Delivery Driver
05.2021 - Current

Job overview

  • I work when I can!

Little Learners at The Learning Circle

Infant Lead Teacher
11.2020 - Current

Job overview

  • I take care of infants from 2 months to 1 year

Merry Maids

Maid/Housekeeping Cleaner
03.2020 - 08.2021

Job overview

  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

US BANK

CARD MEMBER SERVICE MAIL ADVISOR / CARD MEMBER SERVICE
11.2017 - 03.2021

Job overview

  • Kept Records of customer interactions and transactions, recorded details of injuries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made that resolved customers' problems or concerns.
  • Contact customers to respond to injuries or to notify them of claim investigation results or any planned adjustments.

WALGREENS

Shift leader (Manager)
09.2014 - 06.2017

Job overview

  • Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and guilty goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Assigned employees to specific duties.

PIZZA HUT

CREW MEMBER
10.2013 - 05.2017

Job overview

  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Maintained sanitation, health, and safety standards in work areas.
  • Verified that prepared food meets requirements for quality and accuracy.

Education

Salon Professional Academy
Fargo

Trade school from Cosmetology
04.2024

University Overview

AUSTIN HIGH SCHOOL
Decatur, AL

HIGH SCHOOL DIPLOMA
05.2015

University Overview

Skills

  • Childcare expertise
  • Food safety practices
  • Cash handling proficiency
  • Customer care and support
  • Microsoft Office applications
  • Cosmetology skills in hair coloring and styling
  • Shift leadership experience
  • Food preparation techniques
  • Mathematical proficiency
  • Culinary skills in cooking
  • Effective communication abilities
  • Conflict resolution skills
  • Call center operations experience
  • Time management strategies in retail environments

Certification

  • Cosmetology License
  • Driver's License
  • CPR & First Aid

Additional Information

Additional Information
  • Skills & Abilities
  • Communication
  • Ability to Work Under Pressure
  • Decision Making
  • Time Management
  • Self-motivation
  • Conflict Resolution
  • Leadership
  • Adaptability
  • Teamwork
  • Creativity

Timeline

Amazon Flex Delivery Driver
Amazon Warehouse
05.2021 - Current
Infant Lead Teacher
Little Learners at The Learning Circle
11.2020 - Current
Maid/Housekeeping Cleaner
Merry Maids
03.2020 - 08.2021
CARD MEMBER SERVICE MAIL ADVISOR / CARD MEMBER SERVICE
US BANK
11.2017 - 03.2021
Shift leader (Manager)
WALGREENS
09.2014 - 06.2017
CREW MEMBER
PIZZA HUT
10.2013 - 05.2017
Salon Professional Academy
Trade school from Cosmetology
AUSTIN HIGH SCHOOL
HIGH SCHOOL DIPLOMA

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