Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Stacy

Asheville,NC

Summary

Experienced Optician delivering exceptional service and assistance to customers. Friendly Receptionist with background in various office settings. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems, phone communications, and professional workplace environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Amazon Flex Delivery Driver

Amazon
10.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Licensed Dispensing Optician

Walmart Vision Center
10.2010 - 11.2020
  • Educated patients on proper use and maintenance of eyeglasses.
  • Filed claims with medical insurance companies to garner payment for services.
  • Maintained safe, clean and organized environment.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Trained Optician Apprentices and Ophthalmic Technicians
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Medical Office Receptionist

Vision Care Providers Of Kentucky
10.2010 - 04.2015
  • Reviewed and sent medical records to other physicians upon request.
  • Maintained records by recording, obtaining and updating personal and financial information.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
  • Adhered to strict HIPAA guidelines to protect patient privacy.

Customer Service Manager

Walmart
07.2009 - 07.2010
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

English

Morehead State University
Morehead, KY
05.2007

Skills

  • Creative Solutions
  • Teamwork and Collaboration
  • Organization and Efficiency
  • Referral Coordination
  • Documentation
  • Office Administration
  • Active Listening

Certification

  • Certified Optician - Kentucky - 2015 to present
  • Currently attending the AB Tech Medical Coding Program 2023 - current

Timeline

Amazon Flex Delivery Driver

Amazon
10.2021 - Current

Licensed Dispensing Optician

Walmart Vision Center
10.2010 - 11.2020

Medical Office Receptionist

Vision Care Providers Of Kentucky
10.2010 - 04.2015

Customer Service Manager

Walmart
07.2009 - 07.2010

English

Morehead State University

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Brittany Stacy