Plus years of professional experience
Erick Hollar
Las Vegas,NV
Summary
Results-driven IT professional with over 15 years of experience delivering exceptional technical support and driving operational efficiency. Recognized for strategic problem-solving, process improvement, and effective communication that enhances customer satisfaction. Skilled in managing complex IT projects, leading cross-functional teams, and implementing new technologies to strengthen security and control costs. Combines in-depth technical expertise with a talent for translating complex issues into easy-to-understand solutions. Consistently praised for a people-centric approach and the ability to explain technical concepts to all levels of an organization
Overview
15
15
2
2
Certifications
Work History
IT Support Engineer
Multi Media, LLC
10.2023 - 02.2024
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
IT Support Lead
Multi Media, LLC
01.2020 - 10.2023
- Created help desk tickets, troubleshot and resolved desktop issues.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Contributed to the development of internal tools that improved workflow automation within the IT department.
Systems Analyst Consultant
Caesars Entertainment
08.2016 - 06.2020
- Spearheaded a team initiative to optimize poker conversion rates, navigating complex DevOps dependencies and scheduling conflicts, which led to a 35% improvement in player engagement and a 20% revenue growth.
- Worked with local casinos, vendors, and unions to validate functional requirements and connect game tables to local desktop PCs collecting real-time data to SQL databases.
- Responsible for networking essentials with Cisco, TCP/IP, VLAN, and data security firewalls.
- Responsible for coordination of all project development for table game progressives.
Service Desk Technician
The Cosmopolitan Hotel
06.2018 - 08.2018
- Mentored junior technicians by sharing knowledge and best practices, fostering a collaborative work environment within the team.
- Created comprehensive documentation of processes and procedures to aid in training new technicians.
- Developed knowledge base articles for common issues, enabling faster resolutions for endusers.
- Provided excellent after-hours support when necessary to address critical incidents, minimizing potential disruptions for clients.
Education
Computer Education Institute
Fullerton, CANew Horizons Computer Learning
Las Vegas, NVSkills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
- Remote Support
- Technical Troubleshooting
- Server Management
Certification
Microsoft Certified Professional (MCP) ID #2957513
CompTIA A+
Timeline
IT Support Engineer
Multi Media, LLC
10.2023 - 02.2024
IT Support Lead
Multi Media, LLC
01.2020 - 10.2023
Service Desk Technician
The Cosmopolitan Hotel
06.2018 - 08.2018
Systems Analyst Consultant
Caesars Entertainment
08.2016 - 06.2020
Computer Education Institute
New Horizons Computer Learning
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