ERIC KODJO MORGAH
LANSING
Summary
Driven and detail-oriented professional with a proven track record in customer service and operational efficiency. At Meijer, enhanced customer satisfaction and improved store organization through effective stock management and team collaboration. Demonstrates strong time management and workplace safety skills, leading to increased loyalty and repeat business.
Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
8
8
years of professional experience
Work History
Grocery Stocker
Meijer
12.2023 - Current
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
Cashier
McDonald's
09.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Relations Manager
ORAL BLACK STAR
05.2022 - 04.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
Housekeeping Supervisor
Kwarleyz Residence
10.2020 - 02.2022
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
Housekeeping Supervisor
Movenpick Hotel
05.2017 - 09.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Bachelor of Administration - Marketing
University of Professional Studies
Accra,GH09-2016
No Degree - Business
Sogakofe Senior HIgh School
Sogakofe,GH06-2012
No Degree -
Abossey Okai R/C
Accra,GH06-2008
Skills
- Time management
- Heavy lifting
- Cleaning and sanitizing
- Workplace safety
- Physical stamina
- Shelf organization
Timeline
Grocery Stocker
Meijer
12.2023 - Current
Cashier
McDonald's
09.2023 - 12.2023
Customer Relations Manager
ORAL BLACK STAR
05.2022 - 04.2023
Housekeeping Supervisor
Kwarleyz Residence
10.2020 - 02.2022
Housekeeping Supervisor
Movenpick Hotel
05.2017 - 09.2020
Bachelor of Administration - Marketing
University of Professional Studies
No Degree - Business
Sogakofe Senior HIgh School
No Degree -
Abossey Okai R/C
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