Detail-oriented professional with experience in customer service and mortgage lending. Skilled in problem-solving and effective communication, contributing to enhanced client experiences and successful collaboration with team members.
Work History
Grocery Stocker
6 Months
Kroger | 02.2026 - 08.2026
Assisted customers in locating products, enhancing the overall shopping experience.
Collaborated with team members to restock merchandise during peak hours.
Participated in training sessions to improve product knowledge and customer service skills.
Adapted quickly to changing store layouts and promotional displays for optimal presentation.
Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
Mortgage Loan Officer
1 Month
Coast 2 Coast | 10.2025 - 11.2025
Assisted clients in completing mortgage applications and gathering necessary documentation.
Evaluated financial information to determine eligibility for various loan products.
Educated clients on mortgage options, terms, and conditions to support informed decision-making.
Responded promptly to client inquiries, enhancing customer service experience and satisfaction.
Maintained accurate records of client interactions and loan progress using CRM software.
Assembly Operator
2 Months
Moller Tech | 08.2025 - 10.2025
Operated assembly machinery to produce components efficiently and accurately.
Followed safety protocols to maintain a secure working environment.
Collaborated with team members to optimize production workflows.
Maintained clean and organized workspace to support operational efficiency.
Adapted quickly to new tasks and processes as required by production demands.
Mortgage Loan Officer
1 Year
Woodward Home Lending | 07.2024 - 07.2025
Developed relationships with real estate agents to generate referrals for new business opportunities.
Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Collaborated with underwriters to facilitate timely loan processing and approvals.
Participated in ongoing training sessions to stay updated on industry trends and regulations.
Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.