ERIC LUNDBLAD
Tampa,FL
Summary
Innovative IT Director recognized for driving transformative technology solutions that deliver measurable results. Achieved a 30% increase in operational efficiency and a 60% enhancement in cybersecurity, resulting in zero data breaches. Proven ability to optimize team productivity and align IT strategies with business objectives.
Overview
1
1
Certification
22
22
years of professional experience
Work History
IT Director
Kelly Roofing Inc
Naples, United States
08.2024 - Current
- Directed the IT department, overseeing technology infrastructure, system integrations, and ensuring alignment with business goals.
- Increased company efficiency by 30% by restructuring the IT department and aligning it with strategic goals.
- Spearheaded the deployment of ERP and project management tools tailored to the roofing industry, improving operational efficiency and reducing overhead costs.
- Improved cybersecurity posture by 60% resulting in zero data breaches.
- Optimized workflows and streamlined processes, resulting in a 15% increase in team productivity.
- Implemented a new helpdesk system, leading to a 25% improvement in user support satisfaction ratings.
- Collaborated with departments to develop and implement software solutions that improved project tracking, customer communication, and field management in roofing operations.
IT Manager
Treatt USA Inc
Lakeland, FL
09.2012 - 08.2024
- Led IT security enhancements through regular assessments, proactive patch management, and measures against cyber threats, improving infrastructure security.
- Streamlined IT department operations and optimized system and network performance, improving overall efficiency.
- Developed and implemented custom IT solutions that resulted in cost savings and operational improvements.
- Established an ITIL-based service management framework and automated routine tasks to boost productivity and operational excellence.
- Optimized help-desk performance and coordinated technical training to enhance response times and user satisfaction.
- Managed technology budget, hardware/software lifecycles, and advised executives on IT system upgrades.
- Spearheaded disaster recovery efforts, minimizing downtime and maintaining continuity during critical incidents.
IT Manager
Cornerstone Marketing Group Inc
Lakeland, FL
07.2004 - 09.2012
- Created custom IT solutions tailored to business needs, resulting in operational enhancements and cost savings.
- Collaborated with departments to identify and meet IT requirements, ensuring seamless system integration and security.
- Implemented and maintained technology and software budget to optimize resource allocation.
- Managed lifecycle replacement of hardware and software to ensure up-to-date infrastructure.
- Reduced downtime by addressing hardware and software issues promptly to minimize operational impact.
- Developed new processes for insurance agents, resulting in 30% improvement in agent performance.
Education
Bachelor of Science - Computer Science
ORU
Tulsa, OK06-2004
Skills
- Strategic IT planning
- ITIL framework adherence
- Cybersecurity management
- Disaster recovery planning
- Digital transformation initiatives
- Service delivery management
- IT asset management
- Project leadership
- Vendor relationship management
- Stakeholder collaboration
- Team leadership
- Problem solving
- Strong verbal communication skills
- Confidentiality and detail
Certification
- Nutanix Certified Associate NCA v6.5
- ITIL 4 Foundation
Training
- ITIL 4 Foundation
- Nutanix
- Salesforce
- SharePoint
- Microsoft 365 Suite & Admin
- JD Edwards Enterprise One
- Sophos Firewall & Endpoint
- Mimecast
- KnowBe4
Personal Information
Title: IT Director
Timeline
IT Director
Kelly Roofing Inc
08.2024 - Current
IT Manager
Treatt USA Inc
09.2012 - 08.2024
IT Manager
Cornerstone Marketing Group Inc
07.2004 - 09.2012
Bachelor of Science - Computer Science
ORU