Darsalle Lewis
Brockton,MA
Summary
Result driven manager aiming to enhance team productivity, revenue, operational efficiency and foster a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Café Manager
MIT- Compass Group, Bon Appetit Management Company
Cambridge, MA
09.2022 - Current
- Upholds and ensures that hourly food service associates maintain a best practice of following policies, safety standards, and all procedures related to individual tasks to guarantee compliance with company and client expectations
- Operates within the guidelines that are set for labor and wages by identifying new ways to reduce company costs by producing financial reports that monitor overtime trends
- Investigate all staff downtime in comparison to overtime reports and open shifts/tasks to ensure the budget is upheld
- Ensures operation meets all timelines for service and all other timelines for events established by management and client
- Monitors marketing, confirming that menus are current and appropriate
- Provides staff scheduling, safety training, counseling, and execution of disciplinary action, as appropriate
- Manages all aspects of location payroll including administration of weekly payroll edits, request for time off, and reporting of vacation /sick time accrual.
Lead Event Sales Consultant
AT&T
MA
09.2021 - 09.2022
- Prospected and closed new sale leads to meet monthly quota at the rate of 180% attainment
- Developed multiple university and first responders accounts which resulted in long-term business relationships
- Stayed compliant with AT&T's service offerings, policies, and procedures
- Trained new employees on outbound sales strategies, customer service techniques, and company policies.
Domestic Relations Legal Assistant/ Paralegal
Prince Lobel Tye LLP
03.2019 - 11.2020
- Facilitated conflict resolution meetings with opposing Counsel to resolve Subpoena response disputes before Trial
- Processed electronic filing of legal documents via the State of Massachusetts online filing system
- Managed all calendar, conference calls, and Zoom invites for client meetings/Court Hearings
- Collected Subpoena discovery response documents and performed extraction; size reduction, encryption, redacting, and file sharing using multiple online platforms
- Performed Notarial acts governed by the state of Massachusetts
- System processing of new client intakes; billing Attorney time for client matters; processing of invoices, expenses, and payments
- Assembled exhibit presentation for trial.
Hotel Sales Manager
Hersha Hospitality Management
Boston, MA
09.2016 - 03.2019
- Analyzed different booking channels such as Transient, Corporate, and Group travel to uncover opportunities to dissect into smaller market segments to obtain more sales
- Guaranteed the nightly sell-out of the hotel reservations by identifying smaller markets and adjusting rates and rooms based on the local markets
- Adjusted room rates daily by the market
- Budgeted labor to maintain adequate coverage for expected business needs
- Identified opportunities to upsell at guest check-in by creating personalized interactions
- Managed group sales segment and worked directly with hotel sales director to meet group sales goals
- Oversold reservations based on the research of No-show ratios, cancellations percentages, and length of stay patterns which would result in nightly sellouts.
Education
Certificate of Audio Engineering -
Boston University
Skills
- Team management
- Client relationship management
- Mentoring
- Sales management
- Analysis skills
- Conflict management
- Sales
- Account management
- Problem-solving
Timeline
Café Manager
MIT- Compass Group, Bon Appetit Management Company
09.2022 - Current
Lead Event Sales Consultant
AT&T
09.2021 - 09.2022
Domestic Relations Legal Assistant/ Paralegal
Prince Lobel Tye LLP
03.2019 - 11.2020
Hotel Sales Manager
Hersha Hospitality Management
09.2016 - 03.2019
Certificate of Audio Engineering -
Boston University
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