Laura Mottola
Davie,USA
Summary
Pursuing a full-time role in customer service that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
21
21
years of professional experience
Work History
Logistics Customer Experience Representative
Pilot Freight Services @ Maersk Co.
10.2021 - 10.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Monitor and respond to customer inquiries received through email.
- Maintain accurate and up-to-date records of all transactions and communications.
- Coordinate with internal teams to ensure timely delivery of goods and services.
Sales Associate/Barista
Macy's
09.2008 - 12.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Import Customer Service Representative
Vandegrift - Maersk Custom Services
12.2015 - 08.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to import shipments.
- Process Custom entries for clearance of good.
- Maintained up-to-date knowledge of customs regulations and tariffs to provide accurate advice to clients regarding import-related matters.
- Coordination of shipments from Airline, ocean piers and container freight to the customer destinations.
- Negotiated competitive rates with carriers to optimize shipping costs for clients, resulting in increased profit margins for the company.
- Managed a high volume of daily transactions, ensuring accuracy and efficiency in data entry and recordkeeping.
Copy Center Supervisor - Cash Office /Banking Assistant
Staples
06.2003 - 11.2015
- Collaborated with management to develop strategies for meeting sales goals and increasing revenue.
- Maintained a clean, organized, and safe work environment for both employees and customers.
- Contributed ideas during team meetings aimed at optimizing workflows, enhancing services offered by the copy center.
- Managed high-volume print jobs for corporate clients, ensuring accuracy and timely delivery.
- Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
- Increased accuracy of cashier transactions through regular training sessions on proper cash handling techniques.
- Established productive working relationships with coworkers, fostering a positive atmosphere conducive to effective teamwork.
Skills
- Complaint handling
- Call center experience
- Appointment scheduling
- Complaint resolution
- Cash handling expertise
- Bank deposit preparation
- Active listener
- Order taking
- Friendly and outgoing
- Shipping documentation
- Freight forwarding
- Data entry proficiency
- Teamwork
- Customer service excellence
Timeline
Logistics Customer Experience Representative
Pilot Freight Services @ Maersk Co.
10.2021 - 10.2024
Import Customer Service Representative
Vandegrift - Maersk Custom Services
12.2015 - 08.2021
Sales Associate/Barista
Macy's
09.2008 - 12.2021
Copy Center Supervisor - Cash Office /Banking Assistant
Staples
06.2003 - 11.2015
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