Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ericson Contreras

New York,NY

Summary

Organized and dependable young man that is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals; always striving to learn and improve.

Overview

3
3
years of professional experience

Work History

Stylist Sales Associate

Club Monaco
10.2023 - 01.2024
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty. While my time there was short many customers came in to the store looking for me specifically.
  • Supported sales floor, cash wrap and back of house to catalyze daily operations.
  • Connected and engaged with customers to understand styling needs no matter the size or age demographic.
  • Served as brand storyteller to create experiences that drove sales and achieved store goals.
  • Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques, so much so I exceeded the daily sales goal on every shift.
  • Helped set up the store from the floor up.

Junior Mortgage Loan Officer

Network Capital
09.2022 - 03.2023
  • Worked with underwriters to fix application problems and resolve issues.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Negotiated loan terms and conditions with clients to maximize profitability.

Director\Lead Canvasser

Naral Pro Choice
06.2022 - 09.2022
  • Prepared monthly, daily and weekly statistical reports.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Key Holder

American Eagle Outfitters, Inc
04.2021 - 05.2022
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Implemented loss prevention strategies to minimize store shrinkage.

Education

Baccalaureate Degree - Developmental Psychology

City College of New York of The City University of New York, The
New York, NY
06.2025

Skills

  • Analytical and Critical Thinking
  • Economics Understanding
  • Payoff Planning
  • Applicant Counseling
  • Stockroom Procedures
  • Sales and Upselling
  • Minute Taking
  • Filing

Languages

English
Full Professional
Spanish
Full Professional
Portuguese
Limited Working

Timeline

Stylist Sales Associate

Club Monaco
10.2023 - 01.2024

Junior Mortgage Loan Officer

Network Capital
09.2022 - 03.2023

Director\Lead Canvasser

Naral Pro Choice
06.2022 - 09.2022

Key Holder

American Eagle Outfitters, Inc
04.2021 - 05.2022

Baccalaureate Degree - Developmental Psychology

City College of New York of The City University of New York, The

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Ericson Contreras