Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Eric T. Febres Jr

Brooklyn,New York

Summary

To obtain a challenging and rewarding position where I can utilize my skills and abilities to further grow and build with the company. With extensive CDL truck/bus driving experience including B class with Passenger/School Bus endorsements as well as dump trunk experience, plumbing, power tools, and maintenance work as well.

Overview

7
7
years of professional experience

Work History

Call Center Customer Representative & Customer Service Mechanic

National Grid USA Service Company Inc
Brooklyn, N.Y.
08.2016 - 09.2018
  • Escalated complicated customer account issues to supervisors and help desk workers
  • Performed various clerical duties by filing and faxing documents and creating customer databases
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Maintained and managed customer files and databases
  • Documented and detailed calls and complaints using call center's CRM database
  • Attended telephone skills and program information training sessions to boost aptitude
  • Detailed payment options and explained price, receipt and billing details to customers
  • Responded to customer calls and emails to answer questions about products and services
  • Addressed customer account discrepancies and concerns
  • Approved and terminated customer contracts upon request

Customer Service Mechanic

  • Performed services for customers in the field for residential and industrial locations such as, installing remote devices for meters, installing gas meters, and detecting gas leaks for repair.
  • Prepared variety of different written communications, reports and documents
  • Adhered to social distancing protocols and wore mask or face shield
  • Identified issues, analyzed information and provided solutions to problems
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Waste Collector - Truck Driver

One Take All Inc
Brooklyn, N.Y.
06.2020 - Current
  • Drive and operate machinery trucks, follow scheduled routes, load and unload waste at designated areas and performing truck cleaning.

School Bus Driver

Jofaz Transportation
Brooklyn, N.Y.
11.2019 - Current
  • Manage and complete assigned routes, work with special education children, drive a 30-foot-long vehicle to transport children to and from school safely.

Education

Kingsborough Community College, C.C
Brooklyn, NY

Commercial Drivers License -

CDL
Brooklyn, NY
11.2019

Skills

  • Driving safely and cautiously - Customer service
  • Client relations - Conflict resolution
  • Jobsite Safety
  • Job Site Organization
  • Vehicle Loading and Unloading
  • Hand and Power Tool Operation
  • Time Management
  • Heavy Lifting
  • Job Site Cleanup
  • Superior Work Ethic
  • Team Collaboration

Timeline

Waste Collector - Truck Driver

One Take All Inc
06.2020 - Current

School Bus Driver

Jofaz Transportation
11.2019 - Current

Call Center Customer Representative & Customer Service Mechanic

National Grid USA Service Company Inc
08.2016 - 09.2018

Customer Service Mechanic

Kingsborough Community College, C.C

Commercial Drivers License -

CDL
Eric T. Febres Jr