Eric W. Larkins
Saint Cloud
Summary
Accomplished technology executive with over 25 years of leadership experience driving high-performing teams and delivering complex, enterprise-scale solutions. Demonstrated success in leading digital transformation initiatives, optimizing technology investments, and designing resilient, scalable, and secure architectures. Adept at building and mentoring teams, fostering innovation, and aligning technology strategies with business goals to achieve measurable outcomes.
Overview
2026
2026
years of professional experience
Work History
SVP, Head of Teammate and Branch Journey
TRUIST (formally SunTrust) Financial Corporation
03.2022 - Current
- Led a team of ~600 development resources in fast-paced, highly regulated environment.
- Oversaw the end-to-end lifecycle of platforms, including design, build, and operations, ensuring security, compliance, reliability, scalability, and resiliency for consumer portfolio of ~100 applications.
- Managed an annual budget of $88M, ensuring operate was within guidance and invest projects were delivered on time and within budget.
- Directed $90M in Contact Center Modernization programs that included conversion of on-premise telephony solutions (Genesys) to a cloud based architecture (AWS) and implementation of new Client Relationship Management (Salesforce CRM) solutions for over 5,000 agents.
- Led branch transformation of Teller workstations to create improved end user experiences and enabled process efficiencies to reduce time to serve by an average of 15%.
- Responsible for managing both onshore and offshore development resources, including vendor management activities to ensure SLA compliance.
- Converted multiple waterfall oriented delivery teams to agile delivery methodology.
Senior Vice President, Group Head Tech Delivery
TRUIST (formally SunTrust) Financial Corporation
04.2019 - 03.2021
- Spearheaded the creation of an enterprise wide Salesforce platform governance process.
- Led multiple platform migrations/conversions, with various vendor software products (AWS Connect, NICE, Salesforce, Argo, KAL, Snowflake, Mulesoft, Acqueon) ensuring seamless integration with existing infrastructure, simplifying technology landscape where necessary, reducing redundancy, costs and number of vendor dependencies. Reduced overall technology stack by ~10% in 24 months.
- Oversaw product-focused platform engineering efforts to deliver continuous improvements and enhanced user experiences that comply with regulations, policies and standards.
- Managed vendor relationships and ensured SLA compliance.
Senior Vice President, Group Product Manager
Truist (formally SunTrust) Financial Corporation
05.2016 - 03.2019
- Led a team of product managers responsible for 9 instances of Salesforce across 11 lines of business with over 10,000 end users.
- Devised investment account opening routine enhancements that enabled greater controls while reducing time to open by ~20%.
- Transformed financial planning and advise management through innovative process designs and automation enabling a 16% increase in active plans managed.
- Enabled automation through implementation of digital workforce and bots to increase operating efficiency.
Senior Vice President, Strategic Solutions
SunTrust Bank, Consumer Bank
2 2012 - 04.2016
- Achieved over ~ $20MM in annual operational expense savings through implementation of enhanced workflow tools and robotic solutions.
- Developed new processes for sales professionals which resulted in reduction of administrative efforts by ~25%.
- Responsible for product management and oversight of client relationship management applications.
- Worked closely with business leaders and partners to develop a long term technology road map.
First Vice President - Senior Business Solutions Consultant
SunTrust Bank, Wealth Management Group
04.2006 - 03.2012
- Responsible for management and oversight of business critical applications and business processes that impact sales, relationship management, reporting and advisor development
- Developed the Client Relationship Management (CRM) strategy and lead the implementation efforts within the line of business
- Managed the deployment of a highly integrated CRM solution
- Lead design and implementation of standardized business processes aligned with sales and client experiences
- Enabled real time coaching capabilities through diagnostics management techniques and advisor productivity tools
- Reduced support resolution times by ~40% by implementing an alternative support structure that included both onshore and offshore service partners
Education
Bachelor of Arts - Business Administration/Marketing
Florida Institute Of Technology
Melbourne, FL2013
Skills
- Effective Leadership
- Critical Decision Making
- Project Management
- Effective Communication
- Strategic Decision-Making
- Technical Knowledge
- Effective Problem Resolution
- Collaborative Problem Solving
Additional Education and Training
Truist Leadership Institute - Mastering Leadership Dynamics Graduate, 2022
SAFe Product Owner/Product Manager (POPM) Certification, 2021
Consumers Banking Association, Executive Banking School Graduate, 2018
Agile Behavioral Assessment and Training, SunTrust Bank 2016
SunTrust Executive Leadership Program 2015
Affiliations
- Salesforce Retail Product Advisory Committee
- Salesforce Wealth Management Product Advisory Committee
Timeline
SVP, Head of Teammate and Branch Journey
TRUIST (formally SunTrust) Financial Corporation
03.2022 - Current
Senior Vice President, Group Head Tech Delivery
TRUIST (formally SunTrust) Financial Corporation
04.2019 - 03.2021
Senior Vice President, Group Product Manager
Truist (formally SunTrust) Financial Corporation
05.2016 - 03.2019
First Vice President - Senior Business Solutions Consultant
SunTrust Bank, Wealth Management Group
04.2006 - 03.2012
Bachelor of Arts - Business Administration/Marketing
Florida Institute Of Technology
Senior Vice President, Strategic Solutions
SunTrust Bank, Consumer Bank
2 2012 - 04.2016
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