ERIC W. MERRITT JR
Addison,USA
Summary
Insurance professional with 10 years of experience specializing in auto injury liability and high-exposure claim resolution. Experience includes managing complex cases including fatalities, minor settlements, lawsuits, commercial and general liability claims, and non-standard insurance policies. Proven track record of decisive and efficient claim handling.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Claims Adjuster Level II - Contract
Apollo Managing General Agency
Richardson, TX
09.2025 - Current
- Negotiated settlements for first-party and third-party bodily injury and property damage claims.
- Conducted thorough investigations into coverage and liability of non-standard insurance policyholders.
- Maintained a consistent closure rate of 65% on features received, ensuring prompt resolutions.
Tier III Injury Claims Specialist
Farmers Insurance Casualty Exchange
Addison, TX
09.2021 - 05.2025
- Investigated coverage and liability for newly filed claims under auto, homeowners, and commercial policies.
- Negotiated settlements for direct and represented claimants for first-party and third-party bodily injury and property damage claims
- Developed templates for inbound claim handling, enhancing consistency in liability decisions.
- Achieved a closure rate of 150% on claims, with 25% closed within 10 days.
- Maintained a claim region of TX, CO, KS, OK, ND, NM, SD.
Inbound Claims Specialist
Government Employees Insurance Company (GEICO)
Richardson, TX
01.2021 - 08.2021
- Received inbound calls to file new claims and provide information on existing claims
- Arranged vehicle inspections and rental reservations for policyholders and claimants
- Investigated policy history and underwriting documents to resolve coverage issues to confirm or disclaim coverages for losses
Small Business Benefits Counselor
American Family Life Assurance Company (AFLAC)
Plano, TX
02.2020 - 02.2021
- Managed a book of business of over $200,000 in annual premiums for benefits for businesses with 10-150 employees
- Presented options for more competitive benefit packages to business owners both in person and virtually improving
- Managed rates, benefit changes and premiums for employees on both incoming and existing accounts
Auto Injury Claim Specialist
STATE FARM MUTUAL INSURANCE COMPANY
Richardson, TX
12.2016 - 12.2019
- Administered over 250 claim files for first-party and third-party bodily injury and property damage claims with complexity including minor settlements, litigation and fatalities.
- Supervised four claim associates for effective coordination and document management.
- Managed claims across a five state region of FL, GA, NC, SC and WV.
Auto Injury Claim Associate
STATE FARM MUTUAL INSURANCE COMPANY
Richardson, TX
02.2016 - 12.2016
- Acted as first point of contact for policyholders and claimants, providing essential support to six claim specialists.
- Managed scheduling of repair estimates, rental vehicle arrangements, and payment issuance for property damage claims.
- Reviewed bodily injury settlement demand packages, detailing claimed injuries, treatments, and diagnoses for claim specialists.
Education
Bachelor of Arts - Political Science
University of North Texas
Denton, Texas06.2015
Skills
Negotiations
Customer Service
Investigations
Risk Management
Litigation
Process Development
Personnel Management
Data Analysis
Additional Information
Additional job history and references available upon request.
Certification
Texas All Lines License
Timeline
Claims Adjuster Level II - Contract
Apollo Managing General Agency
09.2025 - Current
Tier III Injury Claims Specialist
Farmers Insurance Casualty Exchange
09.2021 - 05.2025
Inbound Claims Specialist
Government Employees Insurance Company (GEICO)
01.2021 - 08.2021
Small Business Benefits Counselor
American Family Life Assurance Company (AFLAC)
02.2020 - 02.2021
Auto Injury Claim Specialist
STATE FARM MUTUAL INSURANCE COMPANY
12.2016 - 12.2019
Auto Injury Claim Associate
STATE FARM MUTUAL INSURANCE COMPANY
02.2016 - 12.2016
Bachelor of Arts - Political Science
University of North Texas