Tyra Adams
Mansfield,TX
Summary
Proven insurance professional with a strong background in policy evaluation and claim settlement at MGA Insurance. Excelled in enhancing customer satisfaction and streamlining claim processes, achieving a significant improvement in processing time. Skilled in negotiation and communication, adept at fostering trust-based relationships and efficiently managing caseloads to exceed service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Level II Claims Adjuster
MGA Insurance
10.2018 - Current
- Evaluated claims to determine liability and coverage.
- Analyzed policy details for accurate claim processing.
- Collaborated with clients to resolve claim issues efficiently.
- Assessed damage and loss to facilitate fair settlements.
- Coordinated with repair facilities to expedite claim resolution.
- Investigated claims for inconsistencies to ensure compliance.
- Improved claim processing time by streamlining documentation review.
- Conducted interviews with claimants to gather essential information.
- Negotiated settlements with clients to achieve satisfactory outcomes.
- Handled sensitive client information with discretion and confidentiality.
- Communicated with policyholders to explain claims procedures.
- Managed caseload effectively to meet deadlines and service standards.
- Evaluated medical reports for accurate compensation decisions.
- Enhanced customer service by providing clear claim guidance.
- Resolved disputes with empathy and professionalism.
Sales Representative
Community Loans of America
09.2017 - 04.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
BBA - Marketing
Tarleton State University
Stephenville, TX12-2016
Skills
- Policy evaluation
- Claim settlement
- Insurance knowledge
- Regulatory compliance
- Analytical skills
- Time management
- Attention to detail
- Communication skills
- Team collaboration
- Negotiation tactics
Certification
- Licensed Casualty Claims, Texas Resident Casualty Claims Adjuster TX Department June 2019
- Also licensed in New Mexico, Oklahoma, South Carolina, and Florida
Timeline
Level II Claims Adjuster
MGA Insurance
10.2018 - Current
Sales Representative
Community Loans of America
09.2017 - 04.2018
- Licensed Casualty Claims, Texas Resident Casualty Claims Adjuster TX Department June 2019
- Also licensed in New Mexico, Oklahoma, South Carolina, and Florida
BBA - Marketing
Tarleton State University
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