Summary
Overview
Work History
Education
Skills
Timeline
Generic

Damali Mellesse

Deltona,FL

Summary

AML Analyst successful at evaluating and distilling complex financial data. Excels at cultivating and maintaining strong client relationships. Stays current on developments across multiple industries to best serve clients with fresh, accurate and relevant information and mitigate potential impacts. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience

Work History

Claims Adjuster

Liberty Mutual
Lake Mary, FL
01.2022 - 11.2023
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
  • Interpreted policy language to determine coverage for insureds under various lines of business.
  • Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
  • Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
  • Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.

Collections Representative

Chase Bank
Lake Mary, FL
11.2018 - 09.2022
  • Contacted customers to discuss and resolve past due accounts.
  • Analyzed customer financial statements to determine payment plans.
  • Negotiated repayment terms with customers in accordance with company policy.
  • Researched account information to ensure accuracy of records.
  • Developed strategies to increase the effectiveness of collections efforts.
  • Responded promptly to customer inquiries regarding their accounts status.
  • Referred cases involving fraud, bankruptcy or insolvency to appropriate parties for resolution.
  • Participated in training sessions on best practices related to debt collection activities.

Anti-Money Laundering Analyst

Chase Bank
Lake Mary, FL
07.2021 - 04.2022
  • Conducted investigations on potential violations of Anti-Money Laundering regulations.
  • Performed research to ensure compliance with AML laws and regulations.
  • Identified areas of non-compliance within an organization's anti-money laundering program and recommended corrective action plans accordingly.
  • Conducted periodic internal account or customer reviews to identify potentially suspicious activity.
  • Prepared reports, metrics and research to support fraud initiatives and projects.
  • Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.

Education

Associate of Science - Nursing

Valencia College
Orlando, FL

Skills

  • Compliance Reporting
  • Due diligence
  • Excel proficiency
  • Policy Adherence
  • Research abilities
  • Microsoft Office
  • Document Review
  • Banking regulations
  • Quality Evaluation
  • Litigation Resolution
  • Policy Evaluation
  • Database Management
  • Claims File Management Processes
  • Automobile Appraisals
  • Customer Service Experience
  • Quality Control
  • Call Center Operations Experience
  • Account Analysis
  • Excellent Communication Skills

Timeline

Claims Adjuster

Liberty Mutual
01.2022 - 11.2023

Anti-Money Laundering Analyst

Chase Bank
07.2021 - 04.2022

Collections Representative

Chase Bank
11.2018 - 09.2022

Associate of Science - Nursing

Valencia College
Damali Mellesse