Eric X. Quarker
Summary
Dedicated, highly adaptable, detail oriented management professional with AAS Degree in Business Information Systems and 20+ years experience of customer service & account management. Seeking through continued training and education to leverage the knowledge, skills and principles obtained as an automotive management professional into a rewarding career as an IT professional. Currently obtaining CompTIA (Network/Software) Recertification.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fleet Maintenance Manager
Budget Rent-A-Car Birmingham
10.2014 - 05.2024
- Led successful transition to new state of the art automotive service center for 650 unit fleet - Quick Turnaround Facility at BHM International Airport .
- Successfully, with third party software, implemented and installed current fleet wide security tracking program effectively cutting the number of stolen units to 0 for the past 3 years.
- Facility Maintenance - manage day to day operations and maintenance of facility systems, safety and environmental compliance & documentation.
- Fleet Maintenance - Write accurate auto repair estimates using certified auto estimating software. Selecting, coordinating and contracting repair shops, service and supply vendors. Claims administrator and liaison between administrative claims & accounting departments.
- Identify and resolve manufacturer recalls within service fleet. Successfully trained and became FCA/Mopar Certified Service Technician and FCA/Mopar Certified Warranty Administrator to cut downtime and cost for 60% of fleet.
- Continued responsibilities of Fleet Maintenance Coordinator.
Fleet Maintenance Coordinator
Budget Rent-A-Car Birmingham
04.2010 - 10.2014
- Mobilized out of service units for service and repairs
- Inspected technician completed repair and service orders
- Gathered and uploaded all relevant claims documents for outgoing subrogation demands
- Identified cost effective ways to process out of service units
- Supervised in-fleeting process on new units to ensure accuracy
- Documented new maintenance processes and procedures for efficiency and compliance
Proprietor/Operator
Eric's Quality Lawn Care
04.2005 - 09.2016
- Developed loyal client base of 50+ commercial and residential clients by consistently delivering exceptional service and cultivating long-term relationships.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
Education
Associate of Applied Science - Business Information Systems
Jefferson State Community College
Birmingham, AL05.2012
Skills
- Fleet Management Expertise
- Unsurpassed Work Ethic
- Seasoned Auto Estimator
- Staff Management
- Warranty Administration
- Preventive Maintenance Planning
- Inventory Control Management
- Regulatory Compliance Knowledge
- Fuel Management Systems
- Managing Operations and Efficiency
- Documentation And Reporting
- Training and Development
Additional Employment History
REFERENCES AVAILABLE UPON REQUEST
Certification
FCA/Mopar Performance Training Institute
- FCA/Mopar Certified Service Technician
- FCA/Mopar Certified Warranty Administrator
Vale Training Solutions
- Auto Estimatics
Timeline
Fleet Maintenance Manager
Budget Rent-A-Car Birmingham
10.2014 - 05.2024
Fleet Maintenance Coordinator
Budget Rent-A-Car Birmingham
04.2010 - 10.2014
Proprietor/Operator
Eric's Quality Lawn Care
04.2005 - 09.2016
Associate of Applied Science - Business Information Systems
Jefferson State Community College
FCA/Mopar Performance Training Institute
- FCA/Mopar Certified Service Technician
- FCA/Mopar Certified Warranty Administrator
Vale Training Solutions
- Auto Estimatics
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