Erie Cabral Contreras
New Bedford
Overview
33
33
years of professional experience
Work History
Regional Supervisor
Massachusetts Probation Services
Boston
11.2021 - Current
- Oversaw operations of local probation offices in Region 4, ensuring adherence to policies and enhancing service delivery.
- Supervised and trained Chief Probation Officers, fostering professional development and ensuring effective case management.
- Manages and oversees various probation initiatives and supervises the implementation of administrative policies and procedures issued by the Massachusetts Probation Service.
- Ensures departmental compliance with Massachusetts Probation Service and Office of Court Management standards, policy & procedures.
- Conducts on-site evaluations and audits of local offices and prepares written reports regarding compliance.
- Assists and conducts investigations into disciplinary matters, to include but not limited to grievance and arbitration hearings.
- Supported the hiring process of assigned personnel and provided assistance in all areas of Human Resources.
- Represented the Massachusetts Probation Service on statewide boards, committees, task forces, initiatives, advisory, and conference groups.
Program Coordinator
Deaconess Home School Stabilization Program
Fall River
02.2006 - Current
- Program provides reintegration services to children and families to ensure stable family reunification.
- Managed program policies, procedures, and referral resources; oriented and supervised assigned personnel to ensure compliance and effective service delivery.
- Oversaw community-based support and stabilization component, serving adolescent females and young adults with behavioral and mental health challenges in Southeastern Massachusetts.
- Conducted audits of case supervision, client intakes, referrals, and treatment plans to ensure quality and adherence to standards.
Chief Probation Officer
Bristol Superior Court Probation Department
Fall River
03.2017 - 11.2021
- Supervised and trained staff, including support staff, probation officers, and probation supervisors, to enhance team capabilities.
- Implements all local office policy and ensures departmental compliance with OCP and OCM standards, policy & procedures.
- Managed division operations, ensuring adherence to departmental goals and standards.
- Maintained collateral contact with department heads of Massachusetts Trial Court and Judiciary to foster collaboration and communication.
- Liaison for the department to enhance partnerships with community-based organizations.
Chief Probation Officer
Suffolk Superior Court Probation Department
Boston
12.2014 - 03.2017
- Supervised and trained support staff, probation officers, and probation supervisors to enhance team capabilities.
- Managed division operations, ensuring effective oversight and alignment with departmental goals.
- Implements all local office policy and ensures departmental compliance with OCP and OCM standards, policy & procedures.
- Coordinated collateral contact with department heads of Massachusetts Trial Court and Judiciary to foster collaboration.
- Liaison for the department to enhance partnerships with community-based organizations.
Assistant Chief Probation Officer
New Bedford District Court Probation Department
New Bedford
07.2013 - 12.2014
- Trained assigned probation team and support staff while conducting individual supervision and monthly unit meetings to enhance team skills and knowledge.
- Reviewed and audited offender case files to ensure probation standards compliance.
- Facilitated meetings with judges and court collaterals to promote court efficiency and effective communication.
- Served as a liaison to community-based organizations, facilitating partnerships and resource sharing.
- Developed departmental Operations Manual comprised of inter-office operations, staffing and policies.
- Developed and maintained database for substance abuse testing and protocol to support compliance and monitoring efforts.
- Developed a departmental Probation Orientation Training Package for APOs, POs and support staff to ensure policy & procedure compliance.
- Conducted ongoing employee training/ professional development.
- Supervisor within the department under direct supervision of CPO & FACPO; completed case assignments as well court duties for probation staff.
Probation Officer
New Bedford District Court Probation Department
New Bedford
02.1997 - 07.2013
- Supervised probation officers, mentoring them to improve performance.
- Enforced court orders, supervised offender caseloads to ensure compliance and accountability.
- Conducted offender assessments and case reviews, facilitating community-based referrals for appropriate support.
- Performed home visits, executed warrant apprehensions, and managed evening probation sessions; presented findings at court hearings.
Program Director
Deaconess Home School Group Home
Fall River
03.1993 - 02.1997
- Oversaw care and custody of clients in short-term residential and independent living program, ensuring compliance with safety and treatment standards.
- Directed and supervised staff and supervisors, facilitating weekly staff meetings and in-service training to enhance team collaboration and service delivery.
- Managed programmatic accounts and budget expenditures, conducting interviews for hiring to build a skilled and effective team.
- Developed the group home tracking component of the program serving adolescent females with behavioral and mental health issues.
- Maintained all policies and procedures put forth by the Office for Children.
- Completed all staff evaluations; determined status of incoming referrals.
- Presented at administrative hearings with the MA Department of Social Services, MA Department of Youth Services, Rhode Island Department of Children, and Massachusetts /Rhode Island Juvenile & Family Courts.
Education
Master’s Degree - Psychological Studies
Cambridge College
Cambridge, MA01-2014
MSW Curriculum Participant -
Boston University
Boston, MA05-1996
Bachelor of Arts Degree - Sociology, Women Studies
UMASS Dartmouth
North Dartmouth, MA12-1992
Skills
- Case Initiation
- ICOTS
- Beacon
- Microsoft Excel
- Microsoft Access
- Microsoft Word
- Microsoft PowerPoint
- Open Office
- Spreadsheet
- Database
- Video conferencing
- ZOOM
- Google Meet
- Cisco Webex
- Adobe Creator
Technology Systems
- Proficient in all components of Mass Courts to include but not limited to Case Initiation, CARI Updating and Identities
- Proficient in all components of ICOTS, CJIS, Attenti, Beacon and DOR
- Knowledge of Open Office – Spreadsheet and Data Base
- Proficient in Adobe Creator, Microsoft systems – Word, Excel, Power Point and Access
- Knowledge of video conferencing to include Google Meet, Cisco Webex and ZOOM
Awards
- (ESGR) Employer Support of the Guard and Reserve Patriots Award, 08/16
- Trial Court Excellence Award, 11/13
- Probation Officer of the Year Recognition Award, 07/00
Training Affiliations
- MPS Laptop Deployment Team, Boston, MA, 05/20 - present
- Probation Support Staff Training Manual Tactic Team, Boston, MA, 07/18 - 04/19
- ORAS Tactic Team, Boston, MA, 09/17 - 07/18
- MPS APO/PO Re-Engineering Initiative, Boston, MA, 09/16 - 03/17
- Suffolk County District Attorney’s Officer Presenter, Boston, MA, 09/16
- M.G.L 276 s.98A Probation Advisory Board, Boston, MA, 05/15 - present
- (BBI) Behavioral Based Interviewing Certification, Boston, MA, 03/15 - present
- CPO/ACPO Promotional Examination Development Committee, Boston, MA, 01/15 - 03/15
- Training Initiative - Evidence Based Community Supervision Practices, Boston, MA, 10/12 - present
- Interim Supervisor, New Bedford District Court Probation Department, 05/07 - 02/10
- Graduated Sanctions Training, Boston, MA, 07/01
- Common Thread Workshop Panel Member, Boston, MA, 05/01
- Substance Abuse Specialist, Boston, MA, 12/00 - 07/02
- U.S. Department of Justice - Special Drugs Courts Grant, Washington, D.C., 05/00 - 12/00
- ITU - Intensive Treatment Unit /Drug Court, New Bedford District Court Probation Department, 09/99 - 09/01
Professional Development
- MPAB – Massachusetts Probation Advisory Board, 05/15 - present
- MCPOA – Massachusetts Chief Probation Officers Association, Inc., 12/14 - present
- APPA - American Probation & Parole Association, 02/11 - present
- NECCD - New England Council on Crime and Delinquency, 10/11 - present
- NBCP - New Bedford Mayor’s Drug Free Community Partnership, 05/03 - 12/06
Timeline
Regional Supervisor
Massachusetts Probation Services
11.2021 - Current
Chief Probation Officer
Bristol Superior Court Probation Department
03.2017 - 11.2021
Chief Probation Officer
Suffolk Superior Court Probation Department
12.2014 - 03.2017
Assistant Chief Probation Officer
New Bedford District Court Probation Department
07.2013 - 12.2014
Program Coordinator
Deaconess Home School Stabilization Program
02.2006 - Current
Probation Officer
New Bedford District Court Probation Department
02.1997 - 07.2013
Program Director
Deaconess Home School Group Home
03.1993 - 02.1997
Master’s Degree - Psychological Studies
Cambridge College
MSW Curriculum Participant -
Boston University
Bachelor of Arts Degree - Sociology, Women Studies
UMASS Dartmouth