Maria G. Renaut
Washington,DC
Summary
Dynamic Regional Supervisor at Bethany Christian Services with expertise in case management and organizational skills. Proven track record in enhancing team performance and morale, while implementing quality control measures that significantly reduced error rates. Bilingual communicator adept at fostering collaborative relationships and optimizing operational processes to ensure compliance and support for unaccompanied minors.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Regional Supervisor
Bethany Christian Services
Richmond, VA
04.2024 - Current
- Supported the improvement of services for unaccompanied minors through active participation in key meetings.
- Promote effective operations through the hiring, training, and orientation of new hires.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed the recruitment, selection, orientation and training of regional staff.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Utilized various software and tools to streamline processes and optimize performance.
- Conduct individual supervision of staff members, including a Quality Assurance worker, Level 3 workers, Level 2 HS/PRS workers, and Level 1 workers.
- Organized bi-weekly team meetings to address policy updates and operational challenges.
- Submit weekly case capacity reports, and trending data to Headquarters staff to maintain and ensure consistency of caseloads and flow of work to the families in the community.
- Ensured prompt submission of reports to the contractor via data portal in adherence with quality standards.
- Cultivate an environment where program staff model positive adult behaviors, while also nurturing youth and families, and providing structure, support, and respect.
- Participate in the preparation of the annual budget, goals, and objectives for this program by collaborating with the National team for Refugee and Immigrant Services.
- Allocated case assignments impartially to ensure fairness.
- Oversee all Tier 3 sites within their assigned region, to include assigning cases, coordinating flyouts, and ensuring resources are available in states with clients to support staff.
- Oversee the collaboration between the local and national office staff to ensure that open communication and referrals are assigned accurately and accepted in a timely manner.
- Ensure compliance with agency, state, federal, and licensing standards.
- Ensure agency policies and procedures are enforced through the completion of staff evaluations, conference requests, time sheets, and reimbursement vouchers, to include timely mileage submission.
- Maintain, enhance, and develop collaborative relationships with referral sources, state and federal agencies, volunteer and community agencies, employers, and individuals.
- Attend monthly peer group meetings to support growth, support staff, and ensure continuity of care for clients across the offices.
- Provide training and onboarding to all local staff in accordance with federal, state, and agency expectations, and in collaboration with the National Training Manager and Quality Assurance Director.
- Stay abreast of all agency, federal, and state regulatory requirements related to social services.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Implemented quality control measures, significantly reducing error rates.
- Handled personnel hiring, performance evaluations and disciplinary actions.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Monitored employee productivity to provide constructive feedback and coaching.
Lead Case Manager
Bethany Christian Services
Richmond, VA
10.2023 - 03.2024
- Maintain an active caseload of 12 Post Release Services cases, complete case notes, reports, monthly contacts, home visits, follow-ups, and coverage as needed, while providing culturally sensitive services.
- Advocating for families by contacting necessary referrals and obtaining information needed for assistance, to provide an up-to-date resource list.
- Assist with the hiring, training, and supervising of program staff.
- Providing assistance and coverage for the regional supervisor, as well as PRS workers, as needed.
- Provide training to local staff who are responsible for all case management or support services for clients' educational, clinical, medical, and legal needs.
- Ensure all case recording expectations satisfy state and agency requirements.
- Assist in onboarding new case managers and case support workers across offices, to include training and shadowing.
- Review reports to provide feedback and corrections within the defined deadline timeframe, while ensuring that all reports are submitted to the contractor through the data portal, in compliance with contractor and agency quality and time requirements.
- Conduct individual weekly supervision with two staff members to ensure that they are aware of their job responsibilities, and provide them with ongoing feedback and support.
- Create and implement new training programs for case management and case support teams as needed.
- Review client files and partner with the leadership team in assessing fidelity to policy implementation, and ensure that all federal, state, and agency policies are always adhered to.
- Participate in peer-to-peer support opportunities within the branches for growth, sharing of innovation, and case consultation within the sites.
- Educated clients and their families about their rights and available community resources.
- Provided crisis intervention services as necessary to help stabilize a situation before it escalates further.
- Advised clients on available resources within the community that could benefit them in their process.
- Conducted home visits to assess living conditions and support needs.
- Developed and maintained relationships with community resources and service providers.
- Provided support and mentoring for less experienced Case Managers.
- Assisted clients in setting realistic goals and developing action plans.
- Utilized case management software and databases for efficient information tracking.
- Assisted trafficking victims with Office of Trafficking in Persons' eligibility letter for available benefits.
- Provided referrals to appropriate medical, mental health, and social services.
Family Support Coordinator
Mary's Center
Washington, DC
09.2021 - 10.2023
- Provide culturally and linguistically appropriate post-release services, and comprehensive case management for unaccompanied minors reuniting with their sponsors.
- Complete individualized needs assessments with unaccompanied minors and their sponsors, with a focus on developing case plans with particular attention to culture, language, and any special circumstances.
- Provide clients with information regarding education, referrals, outreach, advocacy, and support to ensure the minor and their families reach their maximum potential.
- Assess the safety and appropriateness of the placement on an ongoing basis, using child welfare principles and social work best practices through monthly phone calls, interviews, and home visits.
- Engage in community outreach in order to build a list of resources and service providers to facilitate access to general services for UC and sponsors, while tracking their individual progress.
- Extensive knowledge of the USCRI, ORR policies, procedures, and standards of documentation.
- Maintain an active caseload of 25 PRS cases, and complete case notes, reports, monthly contacts, home visits, follow-ups, and coverage as needed, while providing culturally sensitive services.
- Provide assistance, mentoring, training, and coverage for PRS workers as needed.
- Provide training to program staff who are responsible for all case management or support services for clients' educational, clinical, medical, and legal needs.
- Assist in onboarding new Family Support Coordinators and Family Support Specialists, to include training and shadowing opportunities.
- Review client files, and partner with leadership in assessing fidelity to policy implementation regarding USCRI and ORR requirements.
- Participate in peer-to-peer support opportunities within various teams for growth, sharing of innovation, and case consultation within the site.
- Assisting the Regional Supervisor with planning and executing team-building activities.
- Identified appropriate community resources and provided referrals for services.
- Coordinated communication between various service providers and families in order to ensure continuity of care.
- Assessed family needs and developed service plans to meet those needs.
- Conducted home visits to assess the safety of family environment and provide support services as needed.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
- Counseled clients on how best to manage challenging behaviors exhibited by children or adolescents.
- Maintained confidentiality through stringent handling of charts and data.
- Monitored client's progress towards established goals throughout their involvement with the program.
- Interviewed clients individually and in groups to assess situations, capabilities and problems.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Family Support Specialist
Mary's Center
Washington, DC
09.2022 - 09.2023
- Serving as a technical consultant in the application of federal regulations and procedures in relation to the Home Study process.
- Provide culturally and linguistically appropriate post-release services and comprehensive case management for Unaccompanied Minors reunifying with their Sponsors.
- Complete individualized needs assessments with unaccompanied minors and their sponsors, with a focus on developing case plans with particular attention to culture, language, and any special circumstances.
- Assess the safety and appropriateness of the placement on an ongoing basis, using child welfare principles and social work best practices through monthly phone calls, interviews, and home visits.
- Build a list of resources and service providers to facilitate access to general services for UC and sponsors, while tracking their individual progress.
- Extensive knowledge of the ORR policies, procedures, and standards of documentation.
- Ensured all documentation was accurate and up-to-date according to agency policies.
- Developed and implemented individualized service plans for clients.
- Collaborated with community partners to ensure families received adequate resources.
- Cultivated a safe environment where children could express themselves openly.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Reunification Case Manager
Endeavors
Baltimore, MD
05.2021 - 03.2022
- Provide case management and support services to unaccompanied children and their sponsors, while adhering to Office of Refugee Resettlement guidelines.
- Data and evidence collection to establish the relationship between minors and their sponsors.
- Verifying documentation submitted by sponsors for authenticity and accuracy.
- Complete initial sponsor assessments, background checks, and schedule fingerprint appointments.
- Interview Spanish-speaking sponsors to identify possible needs for post-release services.
- Report writing should include the submission of a release request to be reviewed by Federal Field Specialists, while following Office of Refugee Resettlement standards.
- Maintained confidentiality and adhered to professional ethics and standards.
- Monitored client progress through regular follow-up contacts.
- Ample knowledge of the UC Portal platform.
- Participated in professional development activities related to case management best practices.
Immigration Case Specialist
BI Incorporated
Baltimore, MD
01.2016 - 04.2021
- Provide guidance to undocumented migrants, refugees, and their families under the Alternative to Detention (ATD) docket for the Immigration and Customs Enforcement Agency (ICE).
- Interpret and review court outcomes while overseeing the client's compliance with the program.
- Maintain regular contact with clients while ensuring their overall well-being through human services referrals.
- Develop procedures for the enhancement and improvement of administration and operations in the office.
- Maintain numerous spreadsheets and reports used in weekly and monthly status meetings with senior management.
- Advises managers and program officials on management policies and procedures.
- Assists managers and program officials in determining corrective steps and actions.
- Process the intake of newly arrived migrants and refugees from ports of entry, and/or those released from the custody of Immigration and Customs Enforcement (ICE).
- Provide migrants with resources regarding legal assistance, healthcare access, food pantries, and clothing donation centers.
- Interview Spanish-speaking participants and translate their applications, notices, court orders, and results.
- Conduct background investigation on migrants, undocumented families, asylum seekers, and criminals released from custody
- Arrange travel for special projects and training trips to include hotel accommodations, transportation, and local travel arrangements.
- Maintained digital and physical records of files and managed timely updates.
Animal Behaviorist Intern
Montgomery County Police Department
Derwood, MD
01.2015 - 05.2015
- Conducted data collection on animal behavior for staff scientists.
- Used qualitative and quantitative methods to assess progress toward the organizational goals and objectives.
- Prepared reports, briefs, results, and recommendations for organizational leadership.
- Assisted behavior evaluation specialist with enrichment and training programs.
- Participated in research projects to enhance animal care and observation.
- Utilized and maintained recording equipment, such as camera traps and GPS, to monitor animals.
- Preserved inventory of research samples and laboratory supplies.
- Supported statistical analysis, scientific writing, and communication.
Communications Intern
Madison House Autism Foundation
Rockville, MD
09.2014 - 12.2014
- Researched and analyzed data necessary to build and develop an innovative disabilities housing website, including legal aid information, community support, activities, and training necessary to live independently as an adult with autism.
- Drafted articles for the foundation's weekly newsletter, social media sites, and press releases.
- Conducted research to establish a database of referrals for the autistic community.
- Applied analytical and evaluative techniques to identify and resolve issues or problems of a procedural or factual nature, to supplement established organizational policies.
- Recorded committee meeting notes, and summarized briefs for internal distribution.
- Point of contact for interpreting services for the Spanish-speaking community.
- Assisted in the presentation and report development to stakeholders and community leaders.
- Proofread and edited managerial reports for grammatical errors, targeted audience, and efficacy.
Administrative Assistant
Solis Lawn & Landscaping
Silver Spring, MD
06.2008 - 02.2010
- Lead scheduler responsible for maintaining the customer database and dispatching the crew to sites.
- Maintained customer invoices, payments, and follow-up feedback on customer experience.
- Managed payroll, time, and attendance spreadsheet for the office.
- Used an automated system to sustain inventory, transmission of information, and record-keeping.
- Worked as a translator between on-site staff and customers.
- Performed as office manager, replenishing office supplies, and current maintenance schedules for lawn equipment.
- Provided weekly status reports to the owner, and identified areas of attention for future actions.
- Developed internal operating procedures, resolved functional conflicts and internal problems, and recommended new approaches as necessary.
Education
Supervisor Institute Training -
USCRI Training Department
USCRI03.2025
Bachelors - Psychology
University of Maryland Baltimore County
Baltimore, MD08.2015
Art Associates Degree -
Montgomery College
Rockville, MD05.2013
Master of Science - Mental Health Counseling
Johns Hopkins University
Baltimore, MDSkills
- Background/security investigations
- Bilingual presentations
- Time management skills
- Data entry
- Writing Skills
- Organizational skills
- Proofreading
- Qualitative research
- Microsoft Office
- Multilingual
- Office Operations
- Microsoft Outlook Calendar
- Translation
- Event Planning
- Data collection
- Case Management
- Interpretation
- Microsoft Outlook
- Typing
- Research Specialist
Certification
CPR/AED, Present
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Guarani
Native/ Bilingual
Timeline
Regional Supervisor
Bethany Christian Services
04.2024 - Current
Lead Case Manager
Bethany Christian Services
10.2023 - 03.2024
Family Support Specialist
Mary's Center
09.2022 - 09.2023
Family Support Coordinator
Mary's Center
09.2021 - 10.2023
Reunification Case Manager
Endeavors
05.2021 - 03.2022
Immigration Case Specialist
BI Incorporated
01.2016 - 04.2021
Animal Behaviorist Intern
Montgomery County Police Department
01.2015 - 05.2015
Communications Intern
Madison House Autism Foundation
09.2014 - 12.2014
Administrative Assistant
Solis Lawn & Landscaping
06.2008 - 02.2010
Supervisor Institute Training -
USCRI Training Department
Bachelors - Psychology
University of Maryland Baltimore County
Art Associates Degree -
Montgomery College
Master of Science - Mental Health Counseling
Johns Hopkins University
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