Erieal Shelton
Little Rock,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly knowledgeable with wealth of healthcare experience and expertise in problem-solving.
Overview
10
10
years of professional experience
Work History
Medical Laboratory Technician
UAMS Hospital
10.2021 - Current
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Prepared reagents and solutions, making readily available during testing for convenience.
- Trained and supervised new laboratory staff to improve skills in laboratory procedures.
Patient Service Representative
Baptist Medical Center
01.2019 - 01.2021
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Investigated insurance claims denials and appeals.
- Followed document protocols to safeguard confidentiality of patient records.
Pharmacy Technician
Walmart
01.2014 - 01.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Ph.D. - Public Health
Capella University
Minneapolis, MN10.2027
Master of Science - Health Administration
Strayer University
Washington, DC09.2023
Bachelor of Science - Biology
University of Arkansas At Pine Bluff
Pine Bluff, AR01.2019
Skills
- Problem Resolution
- Data Analysis and Documentation
- Regulatory Standards
- Quality Improvement Plans
Timeline
Medical Laboratory Technician
UAMS Hospital
10.2021 - Current
Patient Service Representative
Baptist Medical Center
01.2019 - 01.2021
Pharmacy Technician
Walmart
01.2014 - 01.2020
Ph.D. - Public Health
Capella University
Master of Science - Health Administration
Strayer University
Bachelor of Science - Biology
University of Arkansas At Pine Bluff
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