Eriem Carrasco
Las Cruces
Summary
Achieved high levels of customer satisfaction through exceptional service and strategic upselling techniques. Increased customer return visits by effectively communicating and adhering to food safety standards. Streamlined cash handling processes and maintained a clean, organized workspace to enhance operational efficiency. Delivered high-quality results in industrial production settings, focusing on customer needs and team productivity. Fostered a culture of continuous learning and skill application among team members. Successfully managed multiple priorities while maintaining a positive and reliable approach. Took initiative in assuming additional responsibilities to support team goals. Enhanced customer engagement as a bartender/server for four years, demonstrating leadership and team collaboration. Resolved conflicts and adapted to challenges, contributing to efficient service operations. Created dynamic atmospheres that encouraged sales growth and improved workflow efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Breakfast Attendant/ Housekeeper
Springhill Suites By Marriott
Las Cruces, NM
02.2026 - Current
- Prepared and set up breakfast items, ensuring quality and presentation standards were met.
- Maintained cleanliness of dining area, adhering to health and safety regulations.
- Assisted guests with inquiries, providing information on menu options and local attractions.
- Monitored inventory levels, restocking supplies as needed to prevent shortages.
- Implemented process improvements that enhanced efficiency of breakfast service operations.
- Trained new team members on best practices for food handling and customer service protocols.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
Concessionist/Bartender
Allen Theaters
Las Cruces, NM
02.2025 - 08.2025
- Managed inventory to ensure adequate stock levels, reducing waste and spoilage.
- Enhanced transactions with thoughtful suggestions and upselling opportunities of loyalty cards and concession items to impact revenue.
- Tabulated food and beverage orders quickly so guests avoided delays in seating.
- Provided engaging, hospitable service to guests in theater.
- Performed reconciliation of POS terminals with cash and credit transactions to balance cash drawer at end of shift.
Carry Out
Save Mart Las Cruces
Las Cruces, NM
02.2024 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Security Guard
Security Concepts Inc.
Las Cruces, NM
01.2023 - 06.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergency situations, ensuring the safety of all.
- Enhanced overall security through thorough patrols and assessments.
- Responded quickly and assessed active situations for concerns.
- Patrolled and monitored company vehicle.
Team Member/Driver
Whataburger
Las Cruces, NM
09.2021 - 08.2022
- Kept work areas clean, organized and well-maintained to promote efficiency.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and was available to work on short notice for absences, holidays.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong working relationships with coworkers and maintained productivity to all tasks.
- Developed strong product knowledge to assist individual and team.
- Operated register to collect cash payments.
- Worked different stations to provide coverage and meet customer needs.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Oñate High School
05.2022
Skills
- Patience and empathy
- Organizational growth
- Reliability and punctuality
- Effective communication
- Listening and comprehension
- Food safety regulations
- Professionalism and courtesy
- Cash handling expertise
- Cooking
- Conflict resolution
- Upselling strategies
- Product knowledge familiarity
- Interpersonal skills development
- Food preparation proficiency
- Workspace maintenance
- Organized multi-tasker
- Food handling safety
- Engaging personality
- Point of sale (POS) system operation
- Valid state driver's license
- Customer order fulfillment
- Late-night shift availability
Certification
- Food handler certification
- Bar certification
Contact
- Address: Las Cruces, NM 88001
- Phone: +15752226929
- E-mail: eriemc@icloud.com
- WWW: Bold Profile
Timeline
Breakfast Attendant/ Housekeeper
Springhill Suites By Marriott
02.2026 - Current
Concessionist/Bartender
Allen Theaters
02.2025 - 08.2025
Carry Out
Save Mart Las Cruces
02.2024 - 06.2024
Security Guard
Security Concepts Inc.
01.2023 - 06.2023
Team Member/Driver
Whataburger
09.2021 - 08.2022
High School Diploma -
Oñate High School