Erieny Botros
Summary
Accomplished Retail Sales Manager offering over 7 years in boosting performance momentum and exceeding sales quotas. Experience directing store operations for established banking and whole sale retailers. Positive team manager with record of high employee retention rates. Reliable team worker neat, clean, professional appearance and excellent with multitask.
Overview
11
11
years of professional experience
Work History
Retail Sales Coordinator
Blue Foundry Bank
Parsippany, NJ
10.2021 - Current
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Float Assistant Branch Manager
Blue Foundry Bank
Montville, NJ
08.2020 - 10.2021
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 50 branch employees and made recommendations regarding performance evaluations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Implemented process improvements to increase productivity.
- Developed sales strategy to meet established sales objectives.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
Senior Universal Banker
Blue Foundry Bank
Rochelle Park, NJ
10.2019 - 08.2020
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
- Checked accounts for fraud and provided law enforcement with relevant details.
- Presented financial plans to clients based on analysis of financial status and goals.
Universal Banker Teller
Blue Foundry Bank
Rutherford, NJ
02.2019 - 10.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted, verified and handled bank deposits and armored car transactions.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Teller
Blue Foundry Bank
Rutherford, NJ
08.2017 - 02.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Inventory Control Specialist/Receiving Associate
BJ'S WHOLESALE CLUB
Jersey City, NJ
04.2015 - 10.2017
- Computer Room Team Members are responsible for the daily processing of computer room functions, opening the club for business, printing and distributing reports to various departments, maintaining signing accuracy including printing and hanging signs
- Performing report analysis to maintain accurate inventory
- Assisting with Club Count programs and inventory preparations
- Researching inaccuracies in inventory
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Cashier
BJ'S WHOLESALE CLUB
Jersey City, NJ
12.2014 - 04.2015
- Cashiers are responsible for accurate and rapid processing of member purchases in a courteous and member friendly manner.
Manager
JOHN'S LUNCHEONETTE
Jersey City, NJ
10.2013 - 11.2014
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
then cashier and shift manager
VAN HOUTTE
Jersey City, NJ
10.2012 - 10.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier and Waitress
JOHN'S KITCHEN CAFE
Jersey City, NJ
12.2012 - 09.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
cashier and waitress
TAJ MAHAL RESTAURANT
Jersey City, NJ
10.2012 - 08.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Leadership And Management Development Skills
Rutgers, The State University of New Jersey
New Brunswick, NJ09.2020
Bachelor Degree - Accounting
Faculty of Commerce Alexandria University
Alexandria, Egypt06.2012
Skills
- MS Office 365 ( Excel, PowerPoint, Word, Teams)
- Strong organizational skills
- Attention to detail
- Strong interpersonal skills
- Self-motivation
- Sales Records Management
- Reporting and Performance Analysis
- Financial Recordkeeping
- Sales Strategies Implementation
- Computer Proficiency
- Analyzing Profitability & Revenue Growth
- Administrative Documentation
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Retail Sales Coordinator
Blue Foundry Bank
10.2021 - Current
Float Assistant Branch Manager
Blue Foundry Bank
08.2020 - 10.2021
Senior Universal Banker
Blue Foundry Bank
10.2019 - 08.2020
Universal Banker Teller
Blue Foundry Bank
02.2019 - 10.2019
Teller
Blue Foundry Bank
08.2017 - 02.2019
Inventory Control Specialist/Receiving Associate
BJ'S WHOLESALE CLUB
04.2015 - 10.2017
Cashier
BJ'S WHOLESALE CLUB
12.2014 - 04.2015
Manager
JOHN'S LUNCHEONETTE
10.2013 - 11.2014
Cashier and Waitress
JOHN'S KITCHEN CAFE
12.2012 - 09.2013
then cashier and shift manager
VAN HOUTTE
10.2012 - 10.2013
cashier and waitress
TAJ MAHAL RESTAURANT
10.2012 - 08.2013
Leadership And Management Development Skills
Rutgers, The State University of New Jersey
Bachelor Degree - Accounting
Faculty of Commerce Alexandria University
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